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Last Updated: Sep 12, 2026
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Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Proactive Outreach Manager (POM) Implementation | - POM installation and configuration - Campaign setup and management - Outbound dialing strategies and rules |
| Topic 2: System Administration and Maintenance | - System monitoring and troubleshooting - User, role, and security management - Logging, reporting, and performance tuning |
| Topic 3: Avaya Aura Experience Portal Architecture and Components | - Integration with Avaya Aura platform - System architecture and core components overview - Media processing and call flow basics |
| Topic 4: Integration and Deployment | - Integration with SIP, IVR, and external systems - Backup and recovery procedures - Deployment best practices |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?
- A. the Self Service Application (SSA)
- B. the ICR Core
- C. the ACR call Control application (CCA)
- D. the ICR Pluggable Data Connector (PDC)
Under Skill configuration, the cache freshness Is 10 seconds and slacktime is 5 seconds.
When the first call arrives into the system, Intelligent Customer Routing (ICR) Core performs polling and updates cache with the routing result for this skill and provides routine] Information to this < After 12 seconds, another call arrives for the same skill.
What would happen next?
- A. IRC Core will not perform polling. It provides routing information from the cache.
- B. ICR Core performs polling and updates the cache. II then provides routine) information to this call.
- C. ICR Core provides routing information from the cache. It then performs polling and updates the cache.
- D. ICR Core performs polling and provides routing information, but the cache is not updated.
Which completion code is updated when any contact gets restricted due to Do Not Call (DNC)?
- A. Restricted DNC
- B. DNC
- C. Restricted
- D. DNCREQ
What three external systems are included in the Avaya Aura Experience Portal solution? (Choose three)
- A. Media Processing Server (MPS)
- B. Avaya Media Servers (AMS)
- C. Automatic Speech Recognition (ASR) and Text-to-Speech (TVS) speech servers
- D. Application servers (AS)
- E. Avaya Aura Communication Manager (AACM) servers and/or SIP Gateway servers
You want to setup a single server Avaya Aura Experience Portal system. Which three components can co-reside on a single server? (Choose three)
- A. Primary Experience Portal Manager (EPM)
- B. Auxiliary EPM
- C. Application server
- D. Media Processing Platform (MPP)
- E. Telephony server
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