Learn with Avaya : 6201-1 training material for 100% pass
Last Updated: Sep 08, 2026
No. of Questions: 55 Questions & Answers with Testing Engine
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Avaya 6201-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Troubleshooting & Best Practices | 15% | - Backup, restore and system health checks - Diagnostic tools and log review - Common implementation issues and fixes |
| Topic 2: Avaya Aura Communication Manager Fundamentals | 25% | - Licensing and feature overview - System architecture and integration - SAT administration basics |
| Topic 3: Reporting & Performance Management | 15% | - Real-time and historical reporting - CMS Supervisor administration - Service level and agent performance analysis |
| Topic 4: ACD, Call Routing & Vectoring | 25% | - Vector programming and VDN configuration - ACD, hunt groups and skill assignment - Call treatment and routing logic |
| Topic 5: Avaya Call Management System (CMS) Overview & Architecture | 20% | - CMS installation and setup - CMS architecture and components - Data collection and reporting principles |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Which communication manager option on the communication manager gives the customer call centre capabilities?
- A. Automatic Call Distribution (ACD)
- B. Expert Agent Selection (EAS)
- C. Least Occupied Agent (LOA)
- D. Best Service Routing (BSR)
Which Communication Manager SAT command provides a list of vectors that contain a specific variable?
- A. list usage variable
- B. List trace variables
- C. display variables
- D. Monitor variables
Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).
Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?
- A. Dynamic Threshold Adjustment
- B. Vector queuing priorities
- C. Service Objective
- D. Dynamic Queue Position
How are feature packages, like External Call History or Forecasting, installed an a CMS system?
- A. Using CMS main menu, System Setup menu, Package management option
- B. From Solaris shell as root by issuing 'pkgadd -d <package name>' command
- C. Using cms adm menu:, pkg_install option
- D. Using cms svc menu, pkg_install option
Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).
The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?
- A. CMS records the call at the start of the call, and BCMS records the calf at the end
- B. BCMS holds data longer than CMS
- C. BCMS will not collect data if the link to the CMS is down.
- D. BCMS records the call at the start of the call, and CMS records the call at the end.
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