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Avaya Aura® Contact Center Solution Design Sample Questions:

1. Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

A) Web Communication
B) Instant Messaging
C) Voice Mail
D) Short Message Service

2. During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?

A) Automated Quality Monitoring package
B) Workforce Management package
C) Quality Monitoring package
D) Workforce Optimization package

3. AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?

A) Manager
B) Supervisor
C) Administrator
D) Agent

4. The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.
The Agent for Preview and Progressive Outbound Is bundled with which package?

A) AACC 7 Resilience (High Availability) ASIPP package
B) AACC 7 Base System and Voice ASIPP package
C) AACC 7 Outbound ASIPP package
D) AACC Multimedia ASIPP package

5. What should a functional architecture discussion cover?

A) Network plan of the existing Infrastructure
B) Bill of Materials to quantify the costs
C) A design of the needed components and Interconnections
D) Customer evolution plans and Avaya solution to their problems

Solutions: