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Avaya Aura® Contact Center Solution Design Sample Questions:

1. Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

A) Web Communication
B) Instant Messaging
C) Voice Mail
D) Short Message Service

2. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?

A) Avaya IX ™M Workspaces
B) Avaya Callback Assist
C) Avaya IX ™ Workplace
D) Avaya Agent Desktop

3. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A) Email and Web Communication
B) AACC High Availability
C) Avaya Presence Service
D) Microsoft Lync Integration

4. During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?

A) Co-browse Snap-In
B) Multimedia Messaging
C) Context Store Snap-In
D) Messaging (AAM)

5. Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)

A) Remote license file
B) Standby License Manager
C) Local WebLM license file
D) Remote WebLM server

Solutions: