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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which supported hardware is needed to protect an analog extension port that is in a different building than the control unit?

A) ITWLinx towerMAX DS/2
B) ITWLinx towerMAX SCL/8
C) IP Office Barrier Box
D) Analog surge protector

2. When implementing a fully integrated multi-site network using only IP500s, which licenses will be required to be on all sites?

A) Advanced Small Community Networking (SCAN)
B) Preferred Edition - Messaging
C) IP500 IP Office Multi-Site Network (MSN)
D) IP500 Voice Networking Channels

3. Which function does the Primary Site Specific Option Number (SSON) perform in the IP Office?

A) This sets the DiffServ Code Point (DSCP) setting applied to VoIP calls
B) This sets the ports used by the IP Office for the Real Time Protocol (RTP).
C) This is part of the DHCP request for 4600 Series and 5600 Series IP phones.
D) This sets the DiffServ Settings for the Quality of Service mechanism (QoS) for VoIP calls.

4. Which three clients are supported for IP Office IMAP services? (Choose three.)

A) MS Outlook Express
B) Microsoft Office Communicator
C) MS Outlook
D) Lotus Messages
E) Lotus Notes

5. You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?

A) Yes, but a supervisor has to install the CCV software.
B) Yes, provide the correct settings in Supervisor Views.
C) No, this feature only works using the Compact Contact Center.
D) Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.
E) Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.

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