Learn with Avaya : 3000-2 training material for 100% pass
Last Updated: Sep 15, 2026
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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Call Routing and Features | - Auto attendants and hunt groups - Inbound and outbound call routing - Voicemail and messaging services |
| Topic 2: Maintenance and Troubleshooting | - Software upgrades and patch management - Fault isolation and resolution procedures - System monitoring and diagnostics tools |
| Topic 3: Installation and Configuration | - Initial system setup and provisioning - User, extension, and endpoint configuration - Trunk configuration (SIP / PRI / analog) |
| Topic 4: Networking and SIP Integration | - Firewall/NAT considerations for VoIP deployments - SIP trunk configuration and troubleshooting - IP networking fundamentals for SME systems |
| Topic 5: SME Communications System Overview | - Avaya SME portfolio overview (IP Office / SME solutions positioning) - System architecture and core components - Licensing and feature enablement concepts |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Which supported hardware is needed to protect an analog extension port that is in a different building than the control unit?
- A. ITWLinx towerMAX DS/2
- B. ITWLinx towerMAX SCL/8
- C. IP Office Barrier Box
- D. Analog surge protector
Correct Answer: C 🗳️
When implementing a fully integrated multi-site network using only IP500s, which licenses will be required to be on all sites?
- A. Advanced Small Community Networking (SCAN)
- B. Preferred Edition - Messaging
- C. IP500 IP Office Multi-Site Network (MSN)
- D. IP500 Voice Networking Channels
Correct Answer: D 🗳️
Which function does the Primary Site Specific Option Number (SSON) perform in the IP Office?
- A. This sets the DiffServ Code Point (DSCP) setting applied to VoIP calls
- B. This sets the ports used by the IP Office for the Real Time Protocol (RTP).
- C. This is part of the DHCP request for 4600 Series and 5600 Series IP phones.
- D. This sets the DiffServ Settings for the Quality of Service mechanism (QoS) for VoIP calls.
Correct Answer: C 🗳️
Which three clients are supported for IP Office IMAP services? (Choose three.)
- A. MS Outlook Express
- B. Microsoft Office Communicator
- C. MS Outlook
- D. Lotus Messages
- E. Lotus Notes
Correct Answer: A,C,E 🗳️
You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?
- A. Yes, but a supervisor has to install the CCV software.
- B. Yes, provide the correct settings in Supervisor Views.
- C. No, this feature only works using the Compact Contact Center.
- D. Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.
- E. Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
Correct Answer: B 🗳️
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