Learn with Peoplecert : ITIL-4-CDS training material for 100% pass
Updated: Jul 08, 2026
No. of Questions: 89 Questions & Answers with Testing Engine
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Instantly download ITIL-4-CDS valid practice questions for easy pass
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ITIL-4-CDS Practice Q&A's
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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
1. A service operations team monitors a critical service. They receive thousands of events every day, and operators are trained, so they know which events require a response. Sometimes they miss an important event, and this causes service level targets to be breached. What is the BEST approach to resolve this issue?
A) Improve operations team training
B) Renegotiate service level targets
C) Review and automate filtering of operations data
D) Recruit and train additional operations staff
2. An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.
Which approach would help to resolve this situation?
A) Continuous delivery
B) Change enablement
C) Continuous integration
D) Continuous deployment
3. Users have specific product-related questions and want to provide product feedback. What is the best way to enable two-way communication between these users and the organization's product team?
A) Self-service portals
B) Topic-based forums
C) Event surveys
D) Social media
4. Which is an example of a divisional organizational structure?
A) An organization which uses a grid of reporting relationships
B) An organization which has arranged its teams in a hierarchical authority structure
C) An organization which has a different business unit for each of its products
D) An organization which does not have a layered management structure
5. A software development company wants to transition from a traditional working model to one focused on innovation and adaptability. The management has recognized a need to support changes in the mindset among employees, particularly those accustomed to the traditional approach. However, the management has encountered resistance from long-standing employees who are accustomed to traditional methods. What strategy should the company adopt to effectively facilitate this cultural shift?
A) Have leaders actively demonstrate and promote innovative practices
B) Base performance evaluations solely on the number of innovative ideas generated
C) Introduce rules for innovation and adaptability across all teams
D) Limit the cultural shift initiatives to only the newer employees
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
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