Learn with Peoplecert : ITIL-4-CDS training material for 100% pass
Updated: Aug 27, 2026
No. of Questions: 89 Questions & Answers with Testing Engine
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Peoplecert ITIL-4-CDS Exam Overview:
| Certification Vendor: | Peoplecert / AXELOS |
| Exam Name: | ITIL® 4 Specialist: Create, Deliver and Support |
| Exam Number: | ITIL-4-CDS |
| Related Certifications: | ITIL 4 Foundation ITIL 4 Managing Professional |
| Exam Price: | USD 395 - 495 |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | Unlimited |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple choice, Closed book, No negative marking |
| Available Languages: | English, Chinese, French, German, Italian, Japanese, Polish, Portuguese (Brazil) |
| Passing Score: | 70% (28/40) |
| Recommended Training: | PeopleCert Accredited Training Providers |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | Peoplecert ITIL-4-CDS Sample Questions |
| Exam Way: | Online proctored or onsite, closed book |
| Pre Condition: | ITIL 4 Foundation certification OR any ITIL v3 certification; completion of accredited training course required |
| Official Syllabus URL: | https://www.peoplecert.org/en/browse-certifications/it-governance-and-service-management/itil-1/itil-4-specialist-create-deliver-and-support-2693/ |
Peoplecert ITIL-4-CDS Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Create and develop services | 25% | - Quality assurance and validation
|
| Topic 2: Deliver and transition services | 25% | - Service transition and change management
|
| Topic 3: Plan and build service value streams | 25% | - Service value system and value streams
|
| Topic 4: Support and improve services | 25% | - Performance measurement and improvement
|
Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
1. A service operations team monitors a critical service. They receive thousands of events every day, and operators are trained, so they know which events require a response. Sometimes they miss an important event, and this causes service level targets to be breached. What is the BEST approach to resolve this issue?
A) Improve operations team training
B) Renegotiate service level targets
C) Review and automate filtering of operations data
D) Recruit and train additional operations staff
2. An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.
Which approach would help to resolve this situation?
A) Continuous delivery
B) Change enablement
C) Continuous integration
D) Continuous deployment
3. Users have specific product-related questions and want to provide product feedback. What is the best way to enable two-way communication between these users and the organization's product team?
A) Self-service portals
B) Topic-based forums
C) Event surveys
D) Social media
4. Which is an example of a divisional organizational structure?
A) An organization which uses a grid of reporting relationships
B) An organization which has arranged its teams in a hierarchical authority structure
C) An organization which has a different business unit for each of its products
D) An organization which does not have a layered management structure
5. A software development company wants to transition from a traditional working model to one focused on innovation and adaptability. The management has recognized a need to support changes in the mindset among employees, particularly those accustomed to the traditional approach. However, the management has encountered resistance from long-standing employees who are accustomed to traditional methods. What strategy should the company adopt to effectively facilitate this cultural shift?
A) Have leaders actively demonstrate and promote innovative practices
B) Base performance evaluations solely on the number of innovative ideas generated
C) Introduce rules for innovation and adaptability across all teams
D) Limit the cultural shift initiatives to only the newer employees
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
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