Learn with SAP : C_BOSUP_90 training material for 100% pass
Updated: May 28, 2026
No. of Questions: 80 Questions & Answers with Testing Engine
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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
1. What can be considered a corrective action for a critical issue?
A) The incident was acknowledged by its processor.
B) The customer was contacted within the Service Level Agreement (SLA).
C) The assessment of the situation has been completed.
D) A workaround has been provided to the customer.
2. An incident has been forwarded to level 3 support.
What could be a valid reason to send it back to level 2?
A) Trace files require further analysis.
B) A note needs to be created based on the result of the investigation.
C) A fix is required.
D) The message requires further qualification.
3. A message has been sent to the end user with an assigned note.
What can the end user decide to do with this message after reading the reply? (Choose two)
A) Change the processor of the message and send it back to support with the status Sent to Support.
B) Change the status of the message to Confirmed.
C) Send the message back to support after providing feedback.
D) Change the status of the message to Send to SAP and send it directly to SAP Support.
4. What should the partner do when receiving a new message from an end user?
A) Call SAP Support for suggestions.
B) Forward it to SAP and advise the end-user of the current situation.
C) Undertake the support Level 1 and 2 tasks corresponding to primary support services.
D) Recommend to the end user to install the latest patch.
5. What should be done if an SAP EarlyWatch Alert report has a red rating? (Choose two)
A) When notified, the partner support organization should contact the customer.
B) Nothing, the recommendation will be implemented automatically.
C) The customer should implement the recommendation within the report.
D) Support will come on site to apply the recommendation.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: B,C | Question # 4 Answer: C | Question # 5 Answer: A,C |
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