Learn with IBM : C2090-045 training material for 100% pass
Updated: Jul 25, 2026
No. of Questions: 40 Questions & Answers with Testing Engine
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IBM C2090-045 Exam Overview:
| Certification Vendor: | IBM |
| Exam Name: | IBM Information Management Front End Tools and Processes |
| Exam Number: | C2090-045 |
| Exam Format: | Multiple Choice |
| Passing Score: | 70% |
| Exam Price: | Approx. $200 USD (varies by region) |
| Real Exam Qty: | 40 - 55 |
| Certificate Validity Period: | Not specified / Retired |
| Available Languages: | English |
| Exam Duration: | 60 minutes |
| Recommended Training: | IBM Official Support Resources |
| Exam Registration: | IBM Certification Registration |
| Sample Questions: | IBM C2090-045 Sample Questions |
| Exam Way: | Proctored online or at authorized test centers |
| Pre Condition: | No formal prerequisites; hands-on experience recommended |
| Official Syllabus URL: | https://www.ibm.com/certify |
IBM C2090-045 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Support Tools | 35% | - IBM Support Assistant - Technote and CAST database - CCWIN usage and navigation - Flash and product support resources - RETAIN system commands and records |
| Topic 2: PMR Management & Workflow | 30% | - OneTeam support model - FastPath and escalation rules - Transfer between Front End and Back End - PMR ownership and tracking |
| Topic 3: Service Processes & Standards | 25% | - APAR and fix handling - Problem diagnosis and resolution steps - CRF and DCF documentation - Service given codes and metrics |
| Topic 4: General Knowledge | 10% | - Information Management product basics - Customer entitlement and licensing |
IBM Information Management Front End Tools and Processes Sample Questions:
1. A FrontEnd engineer has been waiting to receive documentation from a customer regarding their open PMR. Which service given code is used once the documentation has been received?
A) 99
B) W9
C) 39
D) R9
2. A new FrontEnd engineer would like a tool that will provide the latest information by product that can be personalized to their needs.
Where can this be found?
A) IBM My Support webpage
B) IBM Your News Lotus Notes Database
C) IBM Intranet Page
D) IBM ISSTWorkbench
3. According to the Software Support Handbook how is a Severity 1 PMR defined?
A) Non-critical query
B) Non-critical or impacting support team
C) Severeimpact and system running
D) Criticalimpact or system down
4. Which guidelines must be followed when a FrontEnd engineer transfers a PMR to the BackEnd?
A) guidelines onw3.ibm.com/oneteam
B) FastPath guidelines
C) OneTeam guidelines
D) guidelines on Product Support page
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: B |
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