Learn with IBM : C2090-045 training material for 100% pass

Last Updated: Sep 26, 2026

No. of Questions: 40 Questions & Answers with Testing Engine

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IBM C2090-045 Exam Syllabus Topics:

SectionWeightObjectives
General Knowledge10%- Customer entitlement and licensing
- Information Management product basics
PMR Management & Workflow30%- Transfer between Front End and Back End
- FastPath and escalation rules
- PMR ownership and tracking
- OneTeam support model
Service Processes & Standards25%- APAR and fix handling
- CRF and DCF documentation
- Problem diagnosis and resolution steps
- Service given codes and metrics
Support Tools35%- CCWIN usage and navigation
- Flash and product support resources
- Technote and CAST database
- RETAIN system commands and records
- IBM Support Assistant

IBM Information Management Front End Tools and Processes Sample Questions:

Question #1

Which AQS level must be set in order to involve the BackEnd?

  • A. 5
  • B. 2
  • C. 1
  • D. 6
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #2

What is a difference in the handling of FastPath PMRs in comparison to other OneTeam PMRs?

  • A. FastPath PMRs will be quickly transferred to BackEnd.
  • B. Customer will not be contacted in national language for FastPath PMRs.
  • C. Customer will receive less Service for FastPath PMRs.
  • D. FastPath PMRs will not be worked on by the FrontEnd.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

What is purpose of the Assist on Site (AOS) tool?

  • A. It is a remote tool by which a BackEnd engineer can contact their customer.
  • B. It is a remote tool by which IBM Learning Services can perform remote education for a customer.
  • C. It is a remote tool by which a technical support engineer can contact another peer for problem analysis.
  • D. It is a live remote-assistance tool by which a technical support engineer can assist a customer in problem resolution.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

Which action must be done by a FrontEnd (FE) engineer in order to requeue a PMR to the BackEnd (BE) queue using CCWIN?

  • A. Fill in the "NEXT QUEUE" field with the FE feedback queue.
  • B. Contact BE by phone or using Sametime chat.
  • C. Increase the AQS set level up to 6.
  • D. E-mail BE notifying them of the upcoming customer PMR.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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