Learn with SAP : C-C4C14-1811 training material for 100% pass
Updated: Sep 30, 2026
No. of Questions: 155 Questions & Answers with Testing Engine
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SAP C-C4C14-1811 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 1811 |
| Exam Number: | C-C4C14-1811 |
| Related Certifications: | SAP Cloud for Customer certifications SAP Certified Application Associate - SAP Sales Cloud 1811 |
| Certificate Validity Period: | Typically 12 months (SAP Cloud certifications are usually renewable annually, but this exam is retired) |
| Exam Format: | Scenario-based questions, Multiple choice |
| Exam Duration: | 180 minutes |
| Available Languages: | English |
| Recommended Training: | SAP Service Cloud Version 2 Learning Journey SAP Service Cloud Training Overview |
| Exam Registration: | SAP Certification Portal |
| Sample Questions: | SAP C-C4C14-1811 Sample Questions |
| Exam Way: | Online proctored exam via SAP Certification platform or SAP Learning Hub |
| Pre Condition: | No formal prerequisites; SAP recommends basic knowledge of SAP Cloud for Customer and service processes. This exam is now retired (C_C4C14_1811 replaced by newer SAP Service Cloud certifications). |
| Official Syllabus URL: | https://learning.sap.com/certifications |
SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Master Data and Configuration | - System Configuration
|
| Topic 2: Service Processes | - Service Order Processing
|
| Topic 3: SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Topic 4: Reporting and Analytics | - Service Reporting
|
| Topic 5: Integration and Communication | - Communication Channels
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
How can you give a business user access to a work center view? Note: There are 2 correct answers to this question.
- A. Copy the access right from a business user who already has access to the work center view
- B. Create a business role that has access to the work center view and assign it to the business user
- C. Use business scoping to activate the work center containing the view
- D. Assign the business user to the organizational structure.
Correct Answer: A,B 🗳️
Which of the following functions are provided by the SAP add-in for Microsoft Excel? Note: There are 2 correct answers to this question.
- A. Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
- B. Upload to Microsoft Outlook add-in from Microsoft Excel add-in
- C. Upload Microsoft Excel workbooks to SAP Cloud for Customer
- D. Publish microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer
Correct Answer: A,C 🗳️
What information is determinated from the registered product in a service ticket? Note: there are 2 correct answer to this question.
- A. Service entitlement
- B. Warranty information
- C. Maintenance plan
- D. Pricing condition
Correct Answer: B,C 🗳️
Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answers to this question.
- A. Language Adaptation
- B. Mash-ups
- C. Code list Restrictions
- D. Page layouts
Correct Answer: C,D 🗳️
In which of the following objects do you see the Maintenance Plan work center view? Note: There are 3 correct answers to this question.
- A. Contract
- B. Customer
- C. Registered product
- D. Installed base
Correct Answer: A,B,D 🗳️
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