Learn with Salesforce : AP-212 training material for 100% pass
Updated: Jul 14, 2026
No. of Questions: 106 Questions & Answers with Testing Engine
Download Limit: Unlimited
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Salesforce Loyalty Management Accredited Professional Sample Questions:
1. What three types of vouchers can be configured in Loyalty Management?
A) Promo Code
B) Gift Card
C) Product or Service
D) Discount Percentage
E) Fixed Value
2. Ursa Major Solar has recently rolled out its Loyalty Program. The customer support agents need access to Loyalty Program Member's information. The System Administrator at Ursa Major Solar has placed the Loyalty Members Profile Cards on the Lightning Record Page, and all access is granted; however, it is still not visible on the page.
What setting is missing and preventing the visibility of the pages?
A) Setup the Member Summary Embedded Dashboard
B) Setup the Loyalty Program as Primary
C) Setup the Member Preferences Embedded Dashboard
D) Setup the Member NPS Dashboard
3. An Administrator uses Analytics for Loyalty to develop an InApp-Dashboard showing top and bottom agent performers on the Loyalty call center.
Which dashboard readily available through the Analytics Studio tool can be used to track agents' performance based on the number of members assisted, customer satisfaction scores, and modifications?
A) Loyalty Member Services Dashboard
B) Program Manager Home Dashboard
C) Member Services Manager Home Dashboard
D) Team Performance Dashboard
4. A company is designing a new Loyalty Program to reward its members based on purchases and short-term and long-term engagement with the program.
Which two types of currency does Salesforce Loyalty Management offer out-of-the-box that can be configured to accomplish the company's Loyalty Program objectives?
A) Non-Qualifying Points and Activity Points
B) Fixed Model and Qualifying Points
C) Non-Qualifying Points and Qualifying Points
D) Fixed Model and Activity Model
5. Northern Trail Outfitters would like to encourage sustained engagement with its brand over time, the company has created a Promotion that issues a bonus reward to members who make three purchases in a single month.
What type of Loyalty Promotion should the Administrator use?
A) Aggregate Promotion
B) Cumulative Promotion
C) Joint Promotion
D) Standard Promotion
Solutions:
| Question # 1 Answer: A,D,E | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B |
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