Learn with Nortel : 920-316 training material for 100% pass
Updated: Aug 12, 2026
No. of Questions: 69 Questions & Answers with Testing Engine
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Nortel 920-316 Exam Overview:
| Certification Vendor: | Nortel |
| Exam Name: | SCCS/Express/TAPI/Web Client/Agent |
| Exam Number: | 920-316 |
| Real Exam Qty: | 68-77 |
| Exam Duration: | 90 minutes |
| Passing Score: | Approx 70-75% |
| Exam Price: | Retired, original ~$125-$150 USD |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Related Certifications: | Nortel Certified Support Specialist (NCSS) Nortel Certified Design Specialist (NNCDS) |
| Recommended Training: | Nortel Official Training Materials |
| Exam Registration: | Prometric |
| Sample Questions: | Nortel 920-316 Sample Questions |
| Exam Way: | Proctored via Prometric (retired) |
| Pre Condition: | None required; basic knowledge of Nortel Contact Center recommended |
Nortel 920-316 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance, Troubleshooting & Administration | 20% | - System monitoring and logs - Upgrades and backups - Common issues and resolution |
| TAPI Integration & Configuration | 25% | - TAPI standards and interface - Third-party application integration - TAPI service provider setup |
| Web Client & Agent Interface | 30% | - Web Client installation and configuration - Agent desktop functionality - User authentication and permissions - Call handling and features |
| SCCS Fundamentals & Architecture | 25% | - System components and architecture - Deployment models - SCCS Express overview |
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