Learn with Avaya : 6204.1 training material for 100% pass

Updated: Sep 07, 2026

No. of Questions: 100 Questions & Answers with Testing Engine

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Avaya 6204.1 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Proactive Contact Implementation Exam
Exam Number:6204.1
Real Exam Qty:100 (approx.)
Exam Format:Scenario-based Questions, Multiple Choice
Exam Duration:90-120
Available Languages:English
Related Certifications:Avaya Proactive Contact Solutions Implementation
Avaya Contact Center Certifications
Exam Way:Proctored exam via authorized testing centers or online delivery (vendor dependent)
Pre Condition:Recommended: experience with Avaya contact center or telephony systems

Avaya 6204.1 Exam Syllabus Topics:

SectionObjectives
Installation and Configuration- Integration
  • 1. Avaya Aura integration components
    • 2. CRM and telephony system integration
      - System Setup
      • 1. Server and application installation
        • 2. Network and integration configuration
          Campaign Management- Campaign Design
          • 1. Campaign setup and dialing strategies
            • 2. Contact list management
              - Operational Control
              • 1. Performance tuning and optimization
                • 2. Real-time monitoring
                  Avaya Proactive Contact System Fundamentals- Core Concepts
                  • 1. Agent and call flow basics
                    • 2. Outbound contact strategies
                      - Architecture Overview
                      • 1. Dialing modes and campaign structure
                        • 2. System components and deployment model
                          Troubleshooting and Maintenance- Maintenance Procedures
                          • 1. Backup and recovery operations
                            • 2. System updates and patching
                              - System Diagnostics
                              • 1. Logging and error analysis
                                • 2. Performance troubleshooting

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