Learn with Avaya : 132-S-720-1 training material for 100% pass
Updated: Jul 22, 2026
No. of Questions: 128 Questions & Answers with Testing Engine
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Avaya 132-S-720-1 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Specialist Call Center Implement and Support Elective Exam |
| Exam Number: | 132-S-720-1 |
| Real Exam Qty: | 65 |
| Passing Score: | 70% |
| Exam Price: | $125 USD |
| Related Certifications: | Avaya Certified Implementation Specialist |
| Exam Format: | Multiple Choice, Multiple Response |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Recommended Training: | Avaya Official Training: Implementing Avaya Aura Call Center Elite |
| Exam Registration: | Avaya Learning Pearson VUE |
| Sample Questions: | Avaya 132-S-720-1 Sample Questions |
| Exam Way: | Proctored online or onsite at authorized testing centers |
| Pre Condition: | Basic knowledge of Avaya Aura Communication Manager and call center concepts recommended |
| Official Syllabus URL: | https://www.avaya-learning.com |
Avaya 132-S-720-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Advanced Routing & Management | 25% | - Advanced routing strategies - Call Management System (CMS) configuration - Reporting and monitoring setup |
| Topic 2: Configuration & Implementation | 30% | - Agent and skill group setup - Call vectoring and routing configuration - Integration with Communication Manager |
| Topic 3: Maintenance & Troubleshooting | 20% | - Performance optimization - Routine maintenance procedures - Fault isolation and resolution |
| Topic 4: Avaya Aura Call Center Elite Architecture & Features | 25% | - System components and deployment models - Core features and functionality overview |
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