Learn with Avaya : 3000-2 training material for 100% pass
Updated: Sep 06, 2026
No. of Questions: 103 Questions & Answers with Testing Engine
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Avaya 3000-2 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications |
| Exam Number: | 3000-2 / 3000.2 |
| Passing Score: | Not publicly disclosed by Avaya |
| Exam Price: | $125 USD |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice |
| Related Certifications: | Avaya IP Office Platform Certifications Avaya Certified Implementation Specialist (ACIS) - SME Communications |
| Real Exam Qty: | 90–103 |
| Recommended Training: | Avaya IP Office Administration and Maintenance Avaya SME Communications Support Training |
| Exam Registration: | Pearson VUE Registration Avaya Learning Center |
| Sample Questions: | Avaya 3000-2 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended: Avaya official training and hands-on experience with IP Office / SME Communications solutions |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
Avaya 3000-2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation and Configuration | 30% | - Application Configuration
|
| SME Communications Solution Architecture | 20% | - Solution Design Principles
|
| Maintenance and Troubleshooting | 35% | - System Monitoring and Diagnostics
|
| Security and Administration | 15% | - System Management
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)
- A. Resource View
- B. Development Tracing
- C. Selective View
- D. Continuous Log
- E. Snapshot
Which three requirements are collected during the Infrastructure Data Gathering phase?
(Choose three.)
- A. Productivity Requirements
- B. Line of Business application integration needs
- C. Above Physical Layer: Existing Data Network
- D. Current PBX/Key System Features and Dial Plan
- E. Physical Layer: Existing Telecom Infrastructure
A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients.
- A. Answer Pending
A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?
- A. Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.
- B. Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.
- C. Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
- D. Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?
- A. The phone is set to Do Not Disturb (DND).
- B. The phone requires a firmware update.
- C. The phone has registered to a backup IP Office.
- D. The phone has been restricted by the administrator.
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