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Microsoft 074-338 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Lync 2013 Depth Support Engineer
Exam Number:74-338
Real Exam Qty:45-60
Certificate Validity Period:Retired; previously valid for 3 years
Exam Duration:100-120
Related Certifications:MCSE: Unified Communications
Microsoft Lync Server 2013
Exam Format:Multiple response, Scenario-based, Multiple choice
Exam Price:$150 USD
Passing Score:700 (scale 0-1000)
Available Languages:Japanese, English, Chinese (Simplified)
Recommended Training:Microsoft Official Course 20338: Lync Server 2013 Depth Support
Exam Registration:Pearson VUE Registration
Sample Questions:Microsoft 074-338 Sample Questions
Exam Way:Proctored online or at Pearson VUE test centers
Pre Condition:Recommended: Exam 70-334 (Core Solutions of Microsoft Lync Server 2013), Exam 70-335 (Enterprise Voice & Online Services with Microsoft Lync Server 2013), and 2+ years of Lync Server support experience
Official Syllabus URL:https://learn.microsoft.com/en-us/previous-versions//dn245118(v=technet.10)

Microsoft 074-338 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Troubleshoot Conferencing and Collaboration25%- Meeting join and connectivity
- Application sharing and Office Web Apps integration
- Audio/video quality and media flow
- Dial-in conferencing access
Topic 2: Troubleshoot Enterprise Voice30%- Call routing and dial plans
- Media quality and codec issues
- Call Admission Control (CAC) and QoS
- Mediation Server and gateway connectivity
- Response Group and Call Park service
Topic 3: Troubleshoot IM and Presence20%- IM delivery and federation issues
- Sign-in and registration failures
- Persistent Chat problems
- Presence status inconsistencies
Topic 4: Troubleshoot Infrastructure and Core Components25%- Front End, Back End, and Edge Server problems
- Certificates, DNS, and authentication
- Central Logging Service and monitoring tools
- Topology and configuration issues

Microsoft Lync 2013 Depth Support Engineer Sample Questions:

Question #1

DRAG DROP
You are helping your customer perform a side-by-side migration from Microsoft Lync Server 2010 to Microsoft Lync Server 2013 Your customer's Lync environment currently includes the following:
-Lync Server 2010 Pool with two Enterprise Edition Front End servers
-Lync Server 2010 Mediation Server pool with one Mediation Server
-Lync Server 2010 Edge pool with one Edge Server
-Lync Server 2010 Audio/Video (A/V) pool with two A/V Servers
-Lync Server 2010 Monitoring and Archiving Server
-Lync Server 2013 Pool with three Enterprise Edition Front End servers and collocated Mediation Server pool
-Lync Server 2013 Persistent Chat server pool with two servers
-Lync Server 2013 Edge Server pool with two servers
-Two Session Initiation Protocol (SIP) trunks connected to Lync Server 2010 Mediation Server
-Two SIP trunks connected to Lync Server 2013 Front End Pool Mediation server pool Your customer moves a batch of users to Lync Server 2013. One user reports that when she escalates the IM conversation to an Audio/ Video conference with her colleague who is on Lync Server 2010, audio and video quality become choppy. She also reports that the bars change from green to orange to red. Users who are on Lync Server 2010 do not report any problems with audio or video quality. The Lync Server 2013 user reports that after a few minutes, everything starts working fine.You discover that the Lync 2013 user is using a home Wi-Fi connection. You start a Lync 2010 client on a test computer and sign in with a Lync Server 2010 test user account. You start a Lync 2013 client on a second test computer and sign in with a Lync Server 2013 test user account. You re-create the problem by using two test user accounts and collect the following information:
-log file from each client
-Lync events from each client
-log files from both Front End Server pools
-Lync Server event from Lync Server 2013 pool
-Network Monitor data on Edge Server
-Network Monitor data on the test computer that has Lync 2013 You need to analyze the logs and packet data to diagnose the problem. Which three steps should you perform in sequence? (To answer, move the appropriate three actions from the list of actions to the answer area and arrange them in the correct order.)

Reveal Solution  Discussion  0

Correct Answer:


Explanation:
Box 1: Open the Lync 2010 client log file by using Snooper.
Box 2: Locate the test call
Box 3: Review the RTP packets from the Network Trace Log (PCAP) file.
Note:
*To capture, analyze, and diagnose poor quality audio, do the following:
*Lync has been designed to work without QoS but Lync Administrators can choose to enable both Lync endpoints as well as servers to mark Differentiated Services Code Point (DSCP) values on audio and video packets. This ensures that audio/video packets get prioritized on a network that is enabled for Differentiated Services (DiffServ).

Question #2

You deploy 3 Microsoft Lync Server 2013 Persistent Chat server named atl-cs- 001.Iitwareinc.com. You need to remove all messages prior to March 1, 2012 from a chat room named LegalChatRoom. hich cmdlet should you run?

  • A. Remove-CsPersistentChatMessage -Identity "atl-persistentchat- 001.litwareinc.com\LegalChatRoom" -EndDate "3/1/2012"
  • B. Set-CsPersistentChatRoom -Identity LegalChatRoom -Managers @{Add="sip:[email protected]"}
  • C. Remove-CsPersistentChatRoom -Identity "atl-cs001.litwareinc.com\LegalChatRoom"
  • D. Clear-CsPersistentChatRoom -Identity "atl-cs001.litwareinc.com\LegalChatRoom" -EndDate "3/1/2012"
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #3

You support a datacenter that runs Microsoft Lync Server 2013 with Enterprise Voice (EV). The company has opened two new satellite branches and configured one with a Survivable Branch Appliance (SBA) and the other with a Survivable Branch Server (SBS). Neither branch has a DNS server. A wide area network (WAN) outage occurs and EV stopped working for the branch users. You need to ensure that EV functionality continues in the event of WAN outages. What are two possible ways to achieve this goal? (Each correct answer presents a complete solution. Choose two.)

  • A. Enable backup Registrar discovery by configuring the SBA or SBS to respond to Dynamic Host Configuration Protocol (DHCP) 120 queries.
  • B. Enable backup Registrar discovery by configuring Dynamic Host Configuration Protocol (DHCP) option 120 on the branch site's DHCP server to point to the fully qualified domain name (FQDN) of the SBA or SBS.
  • C. Enable backup Registrar discovery by configuring Dynamic Host Configuration Protocol (DHCP) option 60 on the branch site's DHCP server.
  • D. Enable backup Registrar discovery by configuring Dynamic Host Configuration Protocol (DHCP) option 55 on the branch site's DHCP server.
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

Question #4

You support a customer whose network environment includes Microsoft Lync Server 2013 Enterprise Voice deployed at two sites named Sitel and 5ite2. All users require extension dialing. Only direct inward dialing will be used for auto attendants or response groups. The extension numbers in four-digit format are
stored in the telephoneNumber attribute on the users' Active Directory Domain Services (AD DS) account. Sitel uses 2xxx extensions, and Site2 uses 3xxx extensions. You want to retain the four-digit extensions in Active Directory, but also present the numbers as valid numbers in the Lync 2013 client. You need to ensure that four-digit dialing normalizes properly in the address book for Lync. What should you do?

  • A. Modify the Company_Phone_Number_Normalization_Rules.txt file and add the following rules: ^(2d\{3})$ -- +15197778888;ext=$1^(3d\{3})$ -- +14163334444;ext=$1
  • B. In the Lync Control Panel, under voice routing and dial plan, modify the global dial plan to add the following rules: ^(2\d{3})$ --+15197778888;ext=$1^(3\d{3})$ -- +14163334444;ext=$1
  • C. Use absconfig.exe from the Lync Resource Kit and change the flag of telephoneNumber to be included in the address book generation.
  • D. Modify the Company_Phone_Number_Normalization_Rules.txt file and add the following rules: ^(2\d{3})$ -- +15197778888;ext=$1^(3\d{3})$ -- +14163334444;ext=$1
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

You deploy Microsoft Lync Server 2013 Enterprise Edition and create a pool named Lync2013pool.Contoso.local. You configure the Lync admin URL to be admin.contoso.local. The Front End and Back End roles are installed on servers named FE2013 and BE2013. Your DNS server hosts the following records:
You attempt to open the Lync Server Control Panel and you receive an error message. You need to be able to open the Lync Server Control Panel. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

  • A. Modify the following DNS A record: admin.contoso.local to point 192.163.10.10
  • B. Create the following DNS A record: lyncdiscoverinternal.contoso.iocal A 192.168.10.10
  • C. Create the following DNS A record: Meet.contoso.local A 192.168.10.10
  • D. Create the following DNS A record: lync2013pool.contoso.local A 192.168.10.10
  • E. Create the following DNS SRV record: _sipinternal._tcp.contoso.local SRV priority 0, weight 0, port 5061 lync2013pool.contoso.local
Reveal Solution  Discussion  0

Correct Answer: A,E  🗳️

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