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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which three features or functionalities does Cisco Unified Communications Manager provide for the Cisco Unified Contact Center Enterprise solution? (Choose three.)

A) Cisco Extension Mobility for agents
B) call routing from PSTN gateway to Cisco Unified IP IVR
C) call routing from PSTN gateway to agents
D) agent, supervisor, and team configuration
E) hunt groups and pickup groups for Cisco Unified Contact Center Enterprise
F) CTI data on Cisco Agent Desktop screen pop

2. What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center Enterprise solution?

A) Cisco Unified Contact Center Enterprise does not record the transfer number dialed.
B) Cisco Unified Contact Center Enterprise no longer tracks the call for reporting.
C) Cisco Unified Contact Center Enterprise reports the call as abandoned in the skill group.
D) The call cannot be transferred or conferenced back to an agent.

3. In the Cisco Unified Contact Center Enterprise solution, what is the impact on the system if inbound call volume increases?

A) Agent capacity on the Cisco Unified Communications Manager subscribers in the cluster decreases.
B) Agent capacity on the Cisco Unified Contact Center Enterprise call routers decreases.
C) Agent reporting capacity in WebView decreases.
D) Agent capacity on the Cisco Agent Desktop servers decreases.

4. Which factor has the largest impact on bandwidth sizing for the visible network connection between the Cisco Unified Contact Center Enterprise VRU Peripheral Gateway and the Call Router?

A) number of agents
B) percentage of calls queued
C) number of call and ECC variables
D) busy hour call attempts

5. In a single-site deployment model for Cisco Unified Contact Center Enterprise, which statement is true?

A) The Cisco Unified IP IVR must be deployed with the G.279 codec for local voice quality.
B) The Cisco Unified Contact Center Enterprise agents are colocated at the same site as the data center components.
C) The Cisco Unified Communications Manager cluster can be split between two data center locations.
D) The Cisco Voice Gateways can be distributed at multiple locations.

Solutions: