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HP HP2-N31 Exam Syllabus Topics:

HP Selling HP BSM Solutions Sample Questions:

1. Which statement best links a customer problem to a solution capability for the entire BSM solution?

A) Problem: determining which events matter and which are just "noise" Solution: Operations Manager (i)
B) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
C) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
D) Problem: the inability to capture and consolidate infrastructure and application events in real time Solution: HP Run-time Service Model (RTSM)

2. Which discovery question would you ask to an IT executive to uncover a potential Network Management pain point?

A) Do you have the ability to integrate fault, availability, performance, and configuration management?
B) How often do you update application revisions across your network?
C) Have you experienced customer satisfaction issues for accessing your applications?
D) What percentage of your IT budget goes toward managing the infrastructure versus innovation?

3. Which IT activities are supported by the BSM Systems Management Solution? (Select two.)

A) proactively enforcing policy and compliance reporting
B) end user monitoring to track business service levels
C) providing faster mean time to resolution (MTTR)
D) providing cross-domain visibility of IT infrastructure events to remove duplication
E) improving consistency in application testing

4. What is the most correct value proposition for HP Software's BSM Systems Management Solution?

A) Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end user minutes lost.
B) Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
C) Itconsolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.
D) It enables IT organizations to enhance network performance and availability while improving resource utilization and provide secure, compliant networks, while meeting SLAs and containing costs.

5. Which key differentiator supports a capability of the BSM Network Management solution?

A) provides a single pane of visibility for complex, virtualized, and cloud environments
B) provides real time end-to-end transaction monitoring via industry leading, end user monitoring and diagnostic tools
C) supports Heads-up Display (HUD) for multi-monitoring technology
D) provides a cross-domain view of the entire IT environment with Operations Manager (i), known as the "Operations Bridge"

Solutions: