Learn with SAP : C_TCRM20_73 training material for 100% pass
Last Updated: Oct 07, 2026
No. of Questions: 145 Questions & Answers with Testing Engine
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SAP C_TCRM20_73 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 |
| Exam Number: | C_TCRM20_73 |
| Passing Score: | 60% |
| Related Certifications: | SAP Certified Application Associate - SAP CRM |
| Exam Format: | Multiple response, Multiple choice |
| Available Languages: | English, German |
| Exam Duration: | 180 minutes |
| Real Exam Qty: | 80 |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or test center-based exam via SAP Certification platform |
| Pre Condition: | Basic knowledge of SAP ERP and business processes in sales, marketing, and service is recommended. |
SAP C_TCRM20_73 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Interaction Center and Web UI | - Interaction Center basics - CRM Web UI navigation and personalization |
| Topic 2: SAP CRM Basics | - Integration with SAP ERP and other systems - Architecture and components of SAP CRM |
| Topic 3: Master Data Management | - Product master data - Business partner concepts |
| Topic 4: Marketing | - Campaign management - Segmentation and lead management |
| Topic 5: Reporting and Analytics | - Analytics and monitoring - Standard reporting tools in SAP CRM |
| Topic 6: System Configuration Overview | - Organizational management - Basic customizing in SAP CRM |
| Topic 7: Service Management | - Service processing and support - Service requests and transactions |
| Topic 8: Sales Processing | - Sales order processing in CRM - Sales cycle and opportunities |
C_TCRM20_73 Exam Details, Version Policy and Customer Perks
- Marketing ()
- System Configuration Overview ()
- Service Management ()
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 Sample Questions:
You are discussing CRM with a colleague who specialises in the Portal system. Which of the following can you use to justify the use of CRM Webclient without a Portal?
Please choose the correct answer.
Response:
- A. CRM Webclient is designed to operate without the Portal.
- B. CRM Webclient allows connectivity to other SAP system transactions should it be required.
- C. The Portal is more convenient to create menus and page content.
- D. The Webclient uses roles that differentiates what users see, similar to the role the Portal has.
- E. CRM Webclient requires the Portal, which is why it is being introduced in a phased approach.
Correct Answer: E 🗳️
Your company is implementing SAP CRM and SAP ERP in phase 1. They are planning a phase 2 to include SAP SRM and SAP SCM. Their goal is to minimize changes and therefore costs.
They ask your for an opinion on when to install the Solution Manager.
Please choose the correct answer.
Response:
- A. SAP Solution manager should be implemented at the beginning of phase 1 as it can configure to help systems via roadmaps and it is required by SAP for software maintenance of SAP CRM and the other SAP systems in our landscape.
- B. SAP Solution manager should be implemented at the beginning of Phase 1 as it is only used for project planning & configuration via roadmaps. If we don't implement it in phase 1, we should not implement it at all.
- C. SAP Solution manager should be implemented between Phase 1 and Phase 2.This would ensure that resources are available.
- D. SAP project manager should be implemented between Phase 1 and Phase 2.This would ensure that users are available.
Correct Answer: C 🗳️
CRM allows you to 'Copy' transactions. With reference to this functionality, which of the following statements are true?
Please choose the correct answer.
Response:
- A. Document flow is updated.
- B. Setting need to be maintained in Customizing.
- C. None of the above
- D. The transaction number of the new transaction is the same as the old transaction.
Correct Answer: C 🗳️
What would you need to consider regarding data replication with SAP Middleware?
Please choose the correct answer.
Response:
- A. Data is replicated to external systems as per definition in the respective adapters.
- B. Data is replicated to individual users for mobile replication data
- C. Data is replicated to sites as defined in subscriptions
- D. Data is replicated as per definition of Business Documents (BDOCs)
Correct Answer: C 🗳️
Which of the following statements are correct regarding Transaction processing?
There are 2 correct answers to this question.
Response:
- A. Delivery documents can be replicated from ECC to CRM.
- B. Sales orders can be created as a follow up document from an opportunity.
- C. ATP check for a sales order can be done using SAP BW.
- D. Sales assistant is a part of CRM Sales order processing.
Correct Answer: B,D 🗳️
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