Learn with SAP : C_TCRM20_60 training material for 100% pass

Last Updated: Aug 17, 2026

No. of Questions: 100 Questions & Answers with Testing Engine

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SAP C_TCRM20_60 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Interaction Center8-12%- Customer Interaction Processing
  • 1. Interaction records
  • 2. Agent functions
  • 3. Communication channels
  • 4. Business activity management
Topic 2: Marketing Fundamentals8-12%- Marketing Processes
  • 1. Campaign management
  • 2. Target groups
  • 3. Marketing planning
  • 4. Business partners in marketing
Topic 3: Pricing and Billing Integration8-12%- Pricing Concepts
  • 1. ERP integration
  • 2. Conditions
  • 3. Pricing procedures
  • 4. Billing integration
Topic 4: Organizational Model and Master Data8-12%- Master Data Management
  • 1. Organizational model
  • 2. Business partners
  • 3. Products
  • 4. Installed base and relationships
Topic 5: Activities and Business Transactions8-12%- Transaction Processing
  • 1. Business transaction framework
  • 2. Status management
  • 3. Activity management
  • 4. Document flow
Topic 6: CRM Fundamentals and Architecture8-12%- CRM Basics
  • 1. CRM user interface and navigation
  • 2. SAP CRM architecture
  • 3. Master data concepts
  • 4. CRM business scenarios
Topic 7: Sales Process12-16%- Sales Management
  • 1. Activities and follow-up documents
  • 2. Sales orders
  • 3. Quotations
  • 4. Sales opportunities
Topic 8: Middleware and Integration12-16%- Data Exchange
  • 1. Mobile and external integration concepts
  • 2. ERP integration
  • 3. Initial load and synchronization
  • 4. CRM Middleware fundamentals
Topic 9: Service Process12-16%- Service Management
  • 1. Installed base support
  • 2. Complaints and returns
  • 3. Service orders
  • 4. Service requests
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