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Salesforce Certified Platform Strategy Designer Sample Questions:

1. A strategy designer leads a new UX project and needs to align with stakeholders who have varying degrees of interest and influences the project. The designer wants to understand each stakeholder's potential negative and positive impacts on the project.
Which tactic should be used?

A) Stakeholder Focus Group
B) Stakeholder KPIs
C) Stakeholder Analysis

2. A Sale5force Architect is asked to engage and help facilitate a journey mapping workshop with a strategy designer. The architect is unsure how it will help in the creation of deliverables they are required to produce.
What value should the architect get by engaging in this workshop?

A) A journey map will allow the developers to start building.
B) A journey map allows for the creation of a solution architecture diagram.
C) A journey mapping exercise will provide ail of their technical requirements.

3. The design team at Cloud Kicks has designed a desirable solution for customers that is viable to the company's business model. The strategy designer on the team now needs to determine the feasibility of the solution.
Which three main areas should be focused on to assess feasibility?

A) User desirability, company viability, and deployment stability
B) Business ROI, data analytics, and customer engagement
C) Distribution channels, capabilities, and potential partners

4. A strategy designer collaborated with the product design team at Cloud kicks and is now coming to the end of their discovery. Which technique should be used to frame the design challenge on the right problems?

A) Construct "How might we..." questions.
B) Create "As a user, I should..." questions.
C) Design "For an optimal experience..." questions.

5. Cloud Kicks (CK) is creating a loyalty program to deepen the engagement of its customers. CK has arrived at a concept that meets its brief, but the developer remains skeptical.
Which approach should the strategy designer take to get the developer's support?

A) Persuade the developer's boss and product manager to lend their support to the project, and the developer will likely come around.
B) Create a persuasive story about the concept focusing on what the developer cares about and using their language.
C) Invite the developer to do their own research and come up with alternate potential solutions that meet the brief.

Solutions: