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Salesforce Certified Business Analyst Sample Questions:

1. The service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA).
Which task should be assigned to the BA?

A) Conduct user training.
B) Create user training materials.
C) Set up users for training.

2. Universal Containers uses Kanban to complete its Salesforce development. In the middle of a sprint, the sales manager submits an important item to the team.
What should the business analyst do next?

A) Ask the team to pivot and complete the work immediately.
B) Ask the team to commit to the work for the next sprint.
C) Ask the team to reprioritize the backlog and work on the item at the top.

3. The business analyst (BA) at Northern Trail Outfitters recently configured a feature on Opportunities for the sales team. The BA plans to gather feedback from a small group of end users before rolling out the feature to the entire company.
What should the BA do to present this information?

A) Share user stories about the feature.
B) Create a feature manual.
C) Demo the new feature.

4. Universal Containers is working with a business analyst (BA) to develop a solution to help the marketing department manage lead in Sales Cloud. The current solution meets the requirements, but the marketing team tells the BA they feel it is incomplete.
What is important for the BA to consider when responding to the team's feedback?

A) Product limitation
B) Acceptance criteria
C) Intent of both parties

5. The business analyst (BA) working with the contract renewal team at Cloud kicks has mapped out is current renewal process, the BA has noted where representatives are inputting contract information from PDF document which is introducing errors an inaccurate date into Salesforce.
Which type of inefficiency is happening during this step in the process?

A) Duplication
B) Manual effort
C) Avoidance

Solutions: