Last Updated: Sep 10, 2026
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The Salesforce ADM-201 exam is associated with the Salesforce Administrator certification. This certificate is intended for those professionals who have some experience as a Salesforce Administrator. The certification path covers a variety of applications, the functions and features available to the end-users, as well as the management & configuration options available to any administrator within Service, Sales, and Collaboration Clouds.
Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/
This topic area checks the learners’ skills in explaining the case management capabilities (including case comments, case processes, and case settings); identifying how to automate case management depending on a scenario (including auto-response, case assignment, escalation, email-to-case, web-to-case, case teams); explaining the Salesforce Knowledge capacities; explaining the Salesforce Communities capacities.
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To succeed in this Salesforce validation, candidates are recommended to enroll in the official vendor’s training like:
A Kindle guide like this will get you ready for your ADM-201 exam by thoroughly covering its objectives and providing candidates with helpful insights. If your ambition is to become a Salesforce Certified Administrator, this material is the way to go as its practice notes and clear instructions will make the whole preparation process fast and enjoyable.
Published in March 2020, this helpful material will arm its readers with the required information to clear ADM-201 in one go. Available in Kindle and paperback formats, such a book is packed with sample questions, practice tests, objectives, and exam details, which is ideal for anyone planning to succeed at the first attempt.
This is a hands-on course that provides you with the right skills so that you can pass ADM-201 test easily. This training can be taken in person or via a virtualized environment, where both the options will be delivered within 5 days. During the course sessions, the experts will explain in great detail everything you need to know about application customization, business processes, and clean data. What’s more, you will learn how to create dashboards and high-value reports, as well as set up and automate the workflow. When it comes to the target audience for this training, it will prove valuable to anyone interested in expanding their knowledge of Salesforce, e.g. new system administrators in the Salesforce environment & sales operations, and IT managers.
While the instructor-led course is a powerful tool to help you prepare for the final exam to get the required certification, many applicants prefer to study on their own, armed by comprehensive study guides. It is completely understandable as independent learning is always self-paced, which makes it more convenient for a lot of students. Thus, you can check the following Amazon books for your ADM-201 prep:
Such a guide is designed for individuals that continuously strive for additional features and capabilities in the Salesforce environment. It covers 100% of ADM-201 exam objectives to make it easier for you to pass the official exam and to get certified in no time. After studying this practical edition, you will understand how to lead your enterprise to a better future by getting the gist of sales, collaboration clouds, and services.
Here you are required to know how to explain the considerations when updating, importing, transferring, and mass deleting data (data quality, field mapping, CSV files, record IDs, duplicate records, external IDs); define tools and use cases for managing data depending on a scenario (data import wizard and dataloader); explain the implications and capacities of data validation tools; explain various methods to backup data (dataloader, exports, export service).
| Section | Weight | Objectives |
|---|---|---|
| Service Cloud Applications | 10% | - Service Cloud Features - Omni-Channel - Service Contracts - Cases and Entitlements - Web-to-Case and Email-to-Case |
| Activity Management and Chatter | 4% | - Chatter Groups and Feeds - Tasks and Events - Chatter Best Practices |
| Security and Access | 12% | - Object-Level Permissions - Salesforce Shield - Login Hours and IP Ranges - Record Access (OWD, Sharing Rules) - Field-Level Security |
| Standard and Custom Objects | 8% | - Object Relationships (Lookup, Master-Detail) - Custom Object Creation - Standard Object Overview - Roll-up Summary Fields |
| Organization Setup | 4% | - User Interface - Company Information - Fiscal Year - Lightning Experience vs Classic - Currency Management |
| Workflow and Process Automation | 17% | - Process Builder - Approval Processes - Workflow Rules - Flows (Screen Flows, Autolaunched Flows) - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) |
| Salesforce Mobile App and Lightning Experience | 6% | - Salesforce Mobile App Configuration - Navigation and UI Customization - Lightning Experience Features |
| Sales Cloud Applications | 10% | - Products, Price Books, and Quotes - Account and Contact Management - Sales Cloud Features - Opportunity Management - Forecasting |
| Reports and Dashboards | 11% | - Scheduling Reports - Summary Reports and Matrix Reports - Report Types - Dashboard Components - Report Builder - Joined Reports |
| User Setup | 8% | - User Creation and Management - Profile Configuration - Delegated Authentication - Permission Sets - Role Hierarchy - User Licenses |
| Data Management | 10% | - Data Import Wizard - Duplicate Rules and Matching Rules - Data Loader - Data Export - Data Quality Best Practices |
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