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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. A customer is trying to import a report when the following error occurs:
"The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been modified." Which two options will resolve this error?

A) Reduce the picture scale of the report.
B) Update the hash value to match the hash declared at the end of the file.
C) Check if the exported file was generated by a product version that is older than the existing product version.
D) Check the customized regional and language settings of your workstation or personal computer.

2. Which three functions are not part of the math group of functions?

A) rand
B) ceiling
C) round
D) bitand
E) power
F) to_number
G) truncate
H) lower
I) length
J) floor

3. Which is a sample object query?

A) SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
B) SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
C) SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' ANDContact.Address.City='Bozeman';
D) SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;

4. Which statement correctly differentiates between a bulk operation and a batch operation?

A) A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
B) A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
C) A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
D) A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.

5. Which Oracle Service Cloud capability can assign chats based on language and product skills?

A) Syndicated chat
B) Business rules
C) Advanced routing
D) Engagement engine

Solutions: