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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which four statements are true about incident rules?

A) A catch-all escalation action has no impact on incident rules.
B) Incident rules should have a minimum of two rule states.
C) Incident rules should have one rule state.
D) Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
E) A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
F) All incident rules should have an action to transit from the initial state to another state.
G) A catch-all rule has no impact on incident rules.

2. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

A) f2, f5, f3, f1, f4
B) f5, f2, f3, f4, f1
C) f1, f2, f5, f3, f4
D) f2, f5, f1, f3, f4
E) f1, f2, f4, f3, f5

3. Which five practices deliver maximum reporting performance?

A) Providing default values for runtime filters
B) Using outer joins rather than inner joins when possible
C) Providing values for runtime filters
D) Using index custom fields as filters
E) Using fixed filters whenever possible
F) Filtering on expressions and not on simple columns
G) Using the complex expression operator instead of the like operator
H) Using the like operator instead of the complex expression operator
I) Filtering on simple columns and not on expressions
J) Configuring many-to-many joins
K) Filtering on standard fields that are indexed

4. Which two statements are true about mailboxes?

A) Techmail is responsible for pulling emails from single or multiple mailboxes.
B) The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.
C) Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
D) Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
E) The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.

5. Which four view modes are available in the Report Editor?

A) Layout View
B) Report View
C) Design View
D) Graphical View
E) Database View
F) Data Set View

Solutions: