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Oracle 1Z0-1034-21 Exam Syllabus Topics:

SectionObjectives
Development and Scripting- B2C Service scripting and APIs
  • 1. Client-side and server-side extensions
    • 2. Connect PHP / APIs usage concepts
      • 3. RightNow Object Query Language (ROQL)
        Deployment and Troubleshooting- Configuration lifecycle management
        • 1. Diagnostics and logging
          • 2. Migration between environments
            Security and Access Control- Authentication and authorization
            • 1. Roles and profiles
              • 2. SSO and identity integration concepts
                B2C Service Architecture and Fundamentals- Oracle B2C Service (Service Cloud) architecture overview
                • 1. Core components and data model
                  • 2. Agent Desktop and administrative interfaces
                    Data Management and Customization- Business rules and automation
                    • 1. Scripts and server-side logic
                      • 2. Workflows and business rules engine
                        - Data objects and schema customization
                        • 1. Data relationships and constraints
                          • 2. Custom objects and fields
                            Integration Concepts- Integration approaches
                            • 1. Outbound messaging and event-driven integration
                              • 2. REST and SOAP web services
                                • 3. Middleware and third-party integration patterns

                                  Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

                                  1. Starting from Reference Implementation, your client wants to edit the look, feel, and function of the Answer Detail page. Specifically, the customer wants to add a global banner, remove the Answer Feedback widget, and alter the look and feel of the answer content.
                                  Which three files should you modify?

                                  A) standard.php
                                  B) site.php
                                  C) detail.php
                                  D) standard.ess
                                  E) site.ess
                                  F) AnswerFeedback.php
                                  G) AnswerFeedback.widget


                                  2. Identify three options that describe functionality that is available in the deployment process for Customer Portal.

                                  A) ability to view changes in the staging area
                                  B) ability to roll back individual files from production
                                  C) ability to select individual files to promote to production
                                  D) ability to roll back to any of the last five versions of production
                                  E) ability to deploy pages directly from developmentto production
                                  F) ability to deploy page sets


                                  3. You want to write a custom widget that allows input of Incident Custom Fields that has both required and nonrequired fields.
                                  Identify the correct method using the Connect for PHP API to determine which fields are required when saving an existing incident.

                                  A) Use ROQL to query the incident and look at the constraint of each custom field to see if is_required_for_save IS set to true.
                                  B) Make a call to the rncphp\incident: :getMetadata() static method to inspect the is_recfu.ireci_for_upcia.te constraint of each custom field.
                                  C) Make a call to the RNCPHPMncident: :getRequired() static method to inspect the is_required_for_update constraint of each custom field.
                                  D) Use ROQL to fetch the incident and inspect constraints to see if is_required_for_save is set to true.


                                  4. The following code snippet is being used in a custom widget view on a page that is accessible to users with disabilities. Identify the error in the code.

                                  A) Images cannot be used on pages that are accessible to users with disabilities.
                                  B) Custom widgets cannot be used on pages that are accessible to users with disabilities.
                                  C) Image size needs to be bigger.
                                  D) The alt attribute on the image tag is missing.


                                  5. You have deployed a CPM and would like to log any errors that happen in its execution. Which option is not available to you from the CPM logic?

                                  A) writing to the notes field of the object on which you are performing CPM actions
                                  B) writing to a custom logging table within the CPM code
                                  C) logMsasage ( "message" ) ;
                                  D) the log files maintained in the configuration panel in the console


                                  Solutions:

                                  Question # 1
                                  Answer: A,B,C
                                  Question # 2
                                  Answer: A,D,E
                                  Question # 3
                                  Answer: A
                                  Question # 4
                                  Answer: C
                                  Question # 5
                                  Answer: D

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