Learn with Nortel : 920-173 training material for 100% pass

Last Updated: Sep 29, 2026

No. of Questions: 60 Questions & Answers with Testing Engine

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Nortel 920-173 Practice Q&A's

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Nortel 920-173 Exam Syllabus Topics:

SectionObjectives
Topic 1: Networking and Integration- Connectivity
  • 1. Protocol fundamentals
  • 2. Integration with external systems
  • 3. Network configuration
Topic 2: Contact Center Rls. 7.0 Architecture- System components
  • 1. Server architecture
  • 2. Application modules
  • 3. Solution topology
Topic 3: Installation and Configuration- Platform deployment
  • 1. Integration with telephony systems
  • 2. Software installation
  • 3. Initial configuration
Topic 4: Maintenance and Upgrades- Lifecycle management
  • 1. Version upgrades
  • 2. Patch installation
  • 3. Backup and restore
Topic 5: Technical Support and Troubleshooting- Problem diagnosis
  • 1. Fault isolation
  • 2. Performance troubleshooting
  • 3. Service recovery procedures
  • 4. Log analysis
Topic 6: Administration- System management
  • 1. Queue and skill configuration
  • 2. User and role administration
  • 3. Resource management
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