Learn with Nortel : 920-146 training material for 100% pass
Last Updated: Sep 13, 2026
No. of Questions: 67 Questions & Answers with Testing Engine
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Nortel 920-146 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - Configuration of call center applications - Server installation and initial setup |
| Topic 2: System Administration and Maintenance | - User and agent management - Monitoring and performance tuning |
| Topic 3: Troubleshooting and Fault Management | - Log analysis and recovery procedures - Common system issues and diagnostics |
| Topic 4: Call Routing and ACD Management | - Automatic Call Distribution (ACD) principles - Routing strategies and queue management |
| Topic 5: Symposium Call Center Server Architecture | - System components and architecture overview - Deployment models and integration points |
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