Last Updated: Aug 25, 2026
No. of Questions: 39 Questions & Answers with Testing Engine
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| Section | Objectives |
|---|---|
| Topic 1: Configuration and Administration | - Auxiliary Data System (ADS) setup - Voice services configuration - ACD/DN configuration |
| Topic 2: Installation Planning | - Software installation preparation - Server requirements and prerequisites |
| Topic 3: System Installation | - Media card / telephony integration setup - Installing Symposium Express Call Center software |
| Topic 4: Maintenance and Troubleshooting | - System monitoring and reporting - Troubleshooting installation and runtime issues |
| Topic 5: Symposium Express Call Center Overview | - System architecture and components - Call center concepts and ACD basics |
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