Learn with Nortel : 920-163 training material for 100% pass
Last Updated: Aug 12, 2026
No. of Questions: 63 Questions & Answers with Testing Engine
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Nortel 920-163 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Upgrades & Licensing | 10% | - License management and validation - Version upgrades and patches - Compatibility checks |
| Maintenance & Troubleshooting | 20% | - Service and process recovery - Common hardware and software issues - Log analysis and error diagnosis - Performance tuning and optimization |
| Administration & Operation | 25% | - Call routing and skill group configuration - System backup and restore procedures - Real-time monitoring and reporting - User and agent management |
| Installation & Configuration | 25% | - Server installation and setup - Network and security settings - Client software deployment - Database configuration |
| System Architecture & Overview | 20% | - Contact Center Manager Rls.6.0 components - Integration with CS1000 and Meridian systems - Server and client architecture |
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