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1. In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?
A) Marketing list members can be added after the list is activated.
B) Marketing list members cannot be qualified until the list is activated and unlocked.
C) Deleting a lead also removes the lead from the marketing list.
D) Deleted leads remain in the marketing list.
2. In Microsoft Dynamics CRM 2011, you need to change the query for a dynamic marketing list while
preserving the current list of members.
What should you do?
A) Share the members of the marketing list with a new static marketing list.
B) Change the dynamic marketing list to a static marketing list. Then create a new dynamic marketing list to track additional members.
C) Lock the dynamic marketing list. Then change the query for the dynamic marketing list.
D) Copy the dynamic marketing list as a static list. Then change the query for the dynamic marketing list.
3. A lead stored in Microsoft Dynamics CRM 2011 does not want to purchase any products.
You need to disqualify the lead and remove it from the list of open leads.
What should you do?
A) Change the rating of the lead to Cold.
B) Convert the lead to an opportunity with a rating of Cold.
C) Change the status of the lead to No Longer Interested.
D) Convert the lead to a contact and then deactivate the contact record.
4. In Microsoft Dynamics CRM 2011, which field is required to create a manual campaign response?
A) Customer
B) Parent Campaign
C) Channel
D) Response Code
5. In Microsoft Dynamics CRM 2011,
you need to change the query for a dynamic marketing list while preserving the current list of members.
What should you do?
A) Share the members of the marketing list with a new static marketing list.
B) Change the dynamic marketing list to a static marketing list. Then create a new dynamic marketing list to track additional members.
C) Lock the dynamic marketing list. Then change the query for the dynamic marketing list.
D) Copy the dynamic marketing list as a static list. Then change the query for the dynamic marketing list.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: D |
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