Last Updated: Aug 20, 2026
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Official link to the MB-260 Exam
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-260
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Languages: English, Japanese, Chinese (Simplified), German, French, Spanish, Portuguese (Brazil), Arabic (Saudi Arabia), Italian
Retirement date: none
This exam measures your ability to accomplish the following technical tasks: design Customer Insights solutions; ingest data into Customer Insights; create customer profiles by unifying data; implement artificial intelligence predictions in Customer Insights; configure measures and segments; configure third-party connections; and administer Customer Insights.
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MB-260 Dumps cover the Microsoft MB-260 Certification Exam:
Design Customer Insights solutions: 10%
Ingest data into Customer Insights: 15%
Configure measures and segments: 15%
Administer Customer Insights: 10%
Implement AI predictions in Customer Insights: 15%
Configure third-party connections: 15%
Create customer profiles by unifying data: 20%
The main objectives of the Microsoft MB-260 Certification Exam are to measures your ability to accomplish the technical tasks like design Customer Insights solutions, ingest data into Customer Insights, create customer profiles by unifying data, implement artificial intelligence predictions, configure measures and segments, configure third-party connections, and administer Customer Insights. Hence, the candidate should be able to develop and implement solutions to provide a better customer experience. MB-260 Dumps will help you to achieve these objectives.
| Section | Objectives |
|---|---|
| Topic 1: Enrich and analyze customer data | - Generate insights and segments - Apply enrichment sources |
| Topic 2: Configure Microsoft Dynamics 365 Customer Insights (Data) | - Configure data sources and connections - Set up and configure Customer Insights environment |
| Topic 3: Create unified customer profiles | - Match and merge customer data - Define identity resolution rules |
| Topic 4: Activate and integrate data | - Export data to downstream applications - Configure integrations with Dynamics 365 and external systems |
| Topic 5: Manage, monitor, and secure Customer Insights | - Configure security and compliance settings - Monitor system health and performance |
| Topic 6: Ingest and transform data | - Transform and prepare data for unification - Connect and ingest data from multiple sources |
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