Learn with Peoplecert : CMS7 Deutsch training material for 100% pass
Last Updated: Sep 07, 2026
No. of Questions: 370 Questions & Answers with Testing Engine
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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Generic Concepts and Definitions | 10% | - Key Terminology - Service Assets and Configuration - Service Level Agreements |
| Topic 2: Key Principles and Models | 15% | - Governance Model - Service Portfolio - Process Model - Deming Cycle |
| Topic 3: Selected ITIL Processes | 25% | - Change Management - Service Asset and Configuration Management - Release and Deployment Management - Service Level Management - Problem Management - Incident Management |
| Topic 4: Technology and Architecture | 5% | - Enabling Technology - Architectural Considerations |
| Topic 5: ITIL Service Lifecycle | 20% | - Service Design - Service Strategy - Continual Service Improvement - Service Operation - Service Transition |
| Topic 6: Service Management as a Practice | 15% | - Concept of Service and Service Management - Governance and Best Practice - Stakeholders and Value Creation |
| Topic 7: Functions and Roles | 10% | - IT Operations Management - Service Desk - Technical Management - Key Roles - Application Management |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Wer ist verantwortlich für die Definition von Key Performance Indicators (KPIs) für das Change Management?
- A. Der Eigentümer des Änderungsverwaltungsprozesses
- B. Der Change Advisory Board (CAB)
- C. Der Manager für kontinuierliche Serviceverbesserung
- D. Der Service-Eigentümer
Wem gehören die spezifischen Kosten und Risiken, die mit der Erbringung einer Dienstleistung verbunden sind?
- A. Der Kunde
- B. Der Dienstanbieter
- C. Der Service Level Manager
- D. Die Finanzabteilung
Was ist das Ziel von Access Management?
- A. Bereitstellung von Sicherheitspersonal für Rechenzentren und andere Gebäude
- B. Zum Verwalten des Zugriffs auf den Service Desk
- C. Zum Verwalten des Zugriffs auf Computerräume und andere sichere Standorte
- D. Zum Verwalten des Rechts zur Nutzung eines Dienstes oder einer Gruppe von Diensten
Wann sollten Tests für einen neuen Dienst entworfen werden?
- A. Nachdem der Service entworfen wurde, bevor der Service an Service Transition übergeben wird
- B. Zur gleichen Zeit, in der der Dienst entworfen wurde
- C. Im Rahmen des Serviceübergangs
- D. Bevor der Dienst erstellt wird
Welche der folgenden Punkte würde eine umfassende Problemüberprüfung untersuchen?
1.Dinge die richtig gemacht wurden
2.Dinge die falsch gemacht wurden
3.Wie vermeide ich ein erneutes Auftreten?
Was könnte in Zukunft besser gemacht werden?
- A. Alle oben genannten
- B. nur 1, 2 und 4
- C. nur 2 und 3
- D. nur 1
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