Learn with EXIN : ITILSC-OSA training material for 100% pass
Last Updated: Aug 19, 2026
No. of Questions: 26 Questions & Answers with Testing Engine
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Who Needs ITILSC-OSA Test?
Those required to pass the ITILSC-OSA exam are in IT professions such as applications support, configuration manager, availability manager, IT operations manager, and network support. There are also those like database administrator and network control & operation. If you are concerned with the OSA processes alongside functions and require an intensive awareness of how such areas can contribute to enhancing the quality in support of IT services in a given organization, then it is sensible to apply for such an exam. However, anyone else can take it based on his/her objectives and goals for his/her career. Passing the ITILSC-OSA exam leads to the ITIL Operational Support and Analysis certificate.
Preparation Process
Career Benefits
Those students who nail the qualifying test will obtain ITIL Certification in Operational Support and Analysis. Some of the job roles that the certified professionals can think about include a Configuration Manager, a System Software Manager, an Availability Manager, a Network Support Specialist, a Problem Manager, a Database Administrator, an IT Operations Manager, an Application Support Specialist, and a Network Control Manager. The average remuneration for these positions is $98,000 per annum.
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EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Operational Support and Analysis Principles | 15% | - Service Operation lifecycle context - Business value and optimization - Core concepts and terminology |
| Service Desk and Technical/Application/IT Operations Management | 10% | - IT operations control and facilities management - Service desk functions and structure - Technical management activities - Application management practices |
| Technology and Implementation Considerations | 5% | - Critical success factors - Challenges and risks - Tools and automation |
| Event Management | 15% | - Purpose, scope, principles - Activities and processes - Metrics and interfaces |
| Problem Management | 15% | - Root cause analysis techniques - Known errors and workarounds - Proactive and reactive activities |
| Incident Management | 20% | - Process flow and activities - Interfaces and KPIs - Objectives and scope - Prioritization and escalation |
| Access Management | 10% | - Compliance and security - Process steps and controls - Purpose and policies |
| Request Fulfillment | 10% | - Process and activities - Request models and automation - Purpose and scope |
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