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Last Updated: Jul 29, 2026
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EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Guiding Principles | 15% | - Think and work holistically - Collaborate and promote visibility - Focus on value - Progress iteratively with feedback - Keep it simple and practical - Optimize and automate - Start where you are |
| Topic 2: ITIL Service Value System | 20% | - Purpose and components - Governance - Service value chain
|
| Topic 3: Key Concepts of Service Management | 15% | - Service management as a practice - Value, value co-creation, stakeholders - Services, service offerings, service relationships |
| Topic 4: Organizational Structure and Roles | 10% | - Key roles and responsibilities - Teams and groups |
| Topic 5: Technology and Information Management | 10% | - Role of technology in service management - Information management principles |
| Topic 6: ITIL Practices | 30% | - Technical management practices
|
EXIN ITIL 4 Foundation Sample Questions:
1. Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?
A) Continual improvement
B) Monitoring and event management
C) Service level management
D) Service desk
2. Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?
A) Service configuration management
B) Service request management
C) Change enablement
D) Deployment management
3. Which practice needs people who understand complex systems and have creative and analytical skills?
A) Problem management
B) Service level management
C) Service request management
D) Change enablement
4. What is defined as any financially valuable component that can contribute to the delivery of a service?
A) Configuration item
B) Event
C) Product
D) IT asset
5. How should an organization prioritize incidents?
A) Create an order of incidents based on the dates and times when they were logged
B) Ask the user for their preferred resolution timeframe
C) Use an agreed classification which is based on the business impact of the incident
D) Assess the availability of the appropriate support team
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: C |
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