Learn with EXIN : ITSM20F日本語 training material for 100% pass

Last Updated: Nov 12, 2026

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EXIN ITSM20F日本語 Practice Q&A's

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EXIN ITSM20F日本語 Exam Overview:

Certification Vendor:EXIN
Exam Name:IT Service Management Foundation based on ISO/IEC 20000
Exam Number:ITSM20F / ITSM20F.EN
Exam Format:No negative marking, Closed-book, Multiple-choice questions
Certificate Validity Period:Valid for life (no renewal required)
Exam Price:USD 180–280 (varies by region and delivery partner)
Real Exam Qty:40
Passing Score:65% (26 out of 40)
Exam Duration:60 minutes
Available Languages:Spanish, Portuguese, English, Japanese, Korean
Recommended Training:A Guide to ISO/IEC 20000-1:2018
EXIN Official Training Materials
Exam Registration:Official EXIN Registration
EXIN Authorized Partners
Sample Questions: DOWNLOAD DEMO
Exam Way:Online proctored or in-person at authorized test centers
Pre Condition:No formal prerequisites; open to all interested professionals
Official Syllabus URL:https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018

EXIN ITSM20F日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Introduction to IT Service Management15%- Overview of ISO/IEC 20000 standard
  • 1. Service Management System (SMS) concept
  • 2. Purpose, benefits, and structure of ISO/IEC 20000-1:2018
- Core concepts of IT service management
  • 1. Continual improvement principles
  • 2. Service, customer, user, and supplier definitions
  • 3. Value and scope of ITSM
Topic 2: Operation of the Service Management System55%- Relationship and agreement processes
  • 1. Business relationship management
  • 2. Supplier management
  • 3. Service level management and service reporting
- Resolution and control processes
  • 1. Problem management
  • 2. Incident and service request management
  • 3. Change management
  • 4. Release and deployment management
- Supply and demand processes
  • 1. Capacity and demand management
  • 2. Information security management
  • 3. Service continuity and availability management
- Service portfolio and configuration processes
  • 1. Service portfolio and service catalog management
  • 2. Service asset and configuration management
  • 3. Knowledge management
Topic 3: Service Management System (SMS) Requirements30%- Organizational context and leadership
  • 1. Leadership, commitment, and governance
  • 2. Interested parties and requirements
  • 3. Understanding internal and external context
- Planning and support
  • 1. Resource management and competence
  • 2. Risks, opportunities, and objectives
  • 3. Documented information and communication
- Operation, performance evaluation, and improvement
  • 1. Management review and continual improvement
  • 2. Design and transition of services
  • 3. Monitoring, measurement, and internal audit

Answers to Your EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Questions

No formal prerequisites; open to all interested professionals Eligibility details like these are worth double-checking before you register — vendors revise them periodically, and the official exam page (official ITSM20F日本語 exam page) always has the current version.

The official EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) outline has 3 domains — the biggest include Operation of the Service Management System (55%), Introduction to IT Service Management (15%), Service Management System (SMS) Requirements (30%). Those weightings are your study compass: the largest domains hide the most points. See the full outline above for every subtopic.

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The EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) is EXIN's official exam for the IT Service Management Foundation based on ISO/IEC 20000:2018 certification, a Foundation-level credential. Candidates take it to validate real skill — and employers read it exactly that way.

The exam gives you 60 minutes for 40 questions. The candidates who struggle aren't usually short on knowledge — they're short on pacing. Fix that before test day: set a time budget per question, practice moving past hard items without stalling, and rehearse full timed sessions in the Exam4Labs engine until the clock stops being a factor.

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question #1

品質管理システムは組織の何を強化するのに役立ちますか?

  • A. 第三者との関係
  • B. 顧客満足度
  • C. サプライヤーの満足度
  • D. ISO/EC 20000
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

要求された変更の効果的な計画、調整、評価に必要なアクティビティの 1 つは、影響と必要なリソースを評価することです。
このアクティビティを担当するプロセスまたは機能はどれですか?

  • A. サービスデスク
  • B. 変更管理
  • C. リリース管理
  • D. 構成管理
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

Plan、Do、Check、Act の方法論をどのプロセスに適用する必要がありますか?

  • A. サービス管理の計画と実装のプロセス
  • B. ビジネスに不可欠なサービスをサポートするもの
  • C. スコープ内のすべてのプロセス
  • D. 管理システムプロセスの要件
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

構成ベースラインとは何ですか?

  • A. サービスプロバイダーの能力のベンチマーク
  • B. ある時点での IT サービスまたは個々の構成アイテム (CI) の状態のスナップショット
  • C. リリースに割り当てられた変更リクエスト
  • D. 構成監査レポート
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #5

「品質システム」の最も適切な定義は何ですか?

  • A. これらの要件が一貫して満たされていることを確認するために、IT インフラストラクチャ、サービス、サポート組織の可用性を維持する能力
  • B. 提供されるサービスが顧客の期待と関連する契約を確実に満たし続けることを保証するために使用される一連の措置と手順
  • C. サービスプロバイダー組織の全員が遵守する必須の品質管理慣行
  • D. 品質管理を実施するための責任、手順、リソースに関連する組織構造
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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