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Understanding functional and technical aspects of IBM Certified Associate Administrator - IBM QRadar Security Principles and Practices

The following will be discussed in IBM C1000-026 exam dumps:

• Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
• Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
• confirming next steps in problem investigations
• As feasible providing solutions, workarounds or fixes for errors / problems
• All communication with your End User
• Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
• Providing regular status updates
• Performing technical analysis on error / problem submitted to IBM Level 2 Support
• Have and maintain a system
• Include the Technical Support as specified in the applicable
• Assigning severity
• For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
• Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
• Managing End User satisfaction issues
• Obtaining additional information for debugging
• Implement solution, workaround or fix, as provided by IBM.
• Setting realistic expectations
• Resolve / answer how-to, education and technical questions and provide best practices consultation
• Having committed responses times
• Providing regular status updates,
• Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
• For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
• Identify known errors and provide resolution to End User
• Logging all calls
• Managing cases from the first call through to resolution
• Tracking customer incidents / cases

Reference: https://www.ibm.com/training/certification/C0003602

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Understanding functional and technical aspects of IBM Certified Associate Administrator - IBM QRadar Security Principles and Practices

The following will be discussed in IBM C1000-026 exam dumps:

• Configure and manage domain and tenants
• Check system maintenance and health of appliances
• Review documentation and release notes
• Schedule and run a VA scan
• Explain error messages and notifications
• Create, review and modify rules, building blocks and reference sets
• Perform migration (e.g., backup and restore, import and export content)
• Perform QRadar updates, patches and upgrades
• Maintain configuration and data backups
• Configure event flow sources and custom properties
• Plan QRadar upgrade and migration
• Interpret the basic logs (e.g., qradar.error, qradar.log)
• Review and interpret system monitoring dashboards
• Use apps and tools for monitoring (e.g., QDI, assistant app, incident overview, DrQ)
• Monitor QRadar Notifications and error messages
• Manage the license per allocation
• Implement and install QRadar
• Configure and apply network hierarchy
• Demonstrate knowledge of key commands to interpret QRadar services and processes
• Create and administer users, user roles, and security profiles
• Create and manage saved searches, index, global views, dashboards and reports
• Configure and manage retention policies (i.e., data and assets)
• Monitor QRadar performance
• Verify QRadar processes and services
• Deploy and manage applications and content packages
• Use the asset database
• Use embedded troubleshooting tools and scripts
• Configure global system notifications
• Add Managed Hosts
• Monitor offenses and detect anomalies
• Plan and design QRadar deployment

IBM C1000-026 Exam Syllabus Topics: