Learn with Avaya : 37820X training material for 100% pass
Last Updated: Sep 17, 2026
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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Business Requirements Analysis | - Business Objectives and Communication Requirements
|
| Topic 2: Solution Sizing and Bill of Materials | - Solution Configuration
|
| Topic 3: Avaya Midsize Solution Portfolio | - Avaya IP Office Platform
|
| Topic 4: Implementation and Migration Planning | - Deployment Strategy
|
| Topic 5: Contact Center and Customer Experience Solutions | - Customer Engagement Design
|
| Topic 6: Unified Communications and Collaboration Design | - UC Applications
|
| Topic 7: Networking and Infrastructure Design | - Infrastructure Requirements
|
Avaya Midsize Solution Design Sample Questions:
Refer to the Scenario: H&H Ticket.
The H&H Ticket company wants to replace their DEFINITY systems with a solution for which they can easily obtain parts and maintenance. The customer contact wants to know why they should migrate to IP Office"* and not Avaya Aura.
In addition to telling them that this solution was purpose-built to support midsize enterprises with up to 3000 users, what else would you tell them?
- A. IP Office Includes built-in apps such as voicemail, audio and web collaboration, mobility, IM and Presence.
- B. The IP Office can be virtualized in either a Nutanix or a VMware environment.
- C. IP Office integrates with a multi-channel contact center solution that can migrate to Avaya Aura Contact Center.
- D. IP Office uses many of the same components and applications such as SBCE and System Manager.
Correct Answer: D 🗳️
One of the security enhancements in the Powered By IP 0ffice offer is SIP Registrar Hardening that enables Better control to allow SIP clients to register using a whitelist and blacklist.
To which platform is this functionality relevant?
- A. Linux servers
- B. Expansion IP500 V2
- C. CentOS servers
- D. SCN IP500 V2
Correct Answer: A 🗳️
Your customer wants an Avaya video conferencing solution that can integrate with IP Office. The requirement Is to be able to conduct a single video conferencing with up to five additional participants to Join remotely using smartphones or desktop PCs. They have two small board rooms they want to be able to join the video conference.
What would be the least costly solution that will meet their requirements?
- A. One SMB9 License for each board room and one IX Collaboration Unit CU360 In each board room
- B. A Video Collaboration Solution for IP Office XT endpoint with embedded server and one IX Collaboration Unit CU360
- C. A Video Collaboration Solution for IP Office XT endpoint with embedded server
- D. One MCU9 License for each board room and one XT5000 endpoint In each board room
Correct Answer: C 🗳️
Your customer has standardized on Chrome as their browser, and they want to use WebRTC to access their IP Office'".
Which two soft clients would you recommend? (Choose two.)
- A. IP Office Web Client
- B. Avaya Communicator for Web
- C. Avaya IX Workplace Web Client
- D. Avaya one-X Mobile Preferred
Correct Answer: B,D 🗳️
With the Avaya J100 Series IX IP phones, which feature requires PoE Class 2?
- A. The built-in volume boost
- B. The J100 wireless module
- C. The color display
- D. The JBM24/JEM24 button module
Correct Answer: C 🗳️
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