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Avaya 6002-1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Features, Protocols & Interoperability15%- SIP, H.323, and DCP protocols
- Shuffling, hairpinning, and media management
- Encryption and security settings
- Integration with Session Manager and third-party systems
Topic 2: CM Messaging Integration & Configuration20%- Integration with Communication Manager
- Voice mail features and call coverage
- CM Messaging server installation
- Mailbox and user provisioning
Topic 3: System Configuration & Administration30%- Trunk groups, signaling, and call routing
- Media gateways and circuit packs
- IP endpoints, DCP, and SIP devices
- SAT commands and system parameters
Topic 4: Avaya Aura Communication Manager R6.0 Installation & Deployment25%- System Platform and WebLM licensing
- Survivable remote and duplex configurations
- Software installation and upgrade procedures
- Server platforms and templates
Topic 5: Maintenance, Monitoring & Troubleshooting10%- Alarm monitoring and logging
- Backup and restore procedures
- Common fault isolation and resolution
- Gateway and endpoint troubleshooting

Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Sample Questions:

1. Which screen is used while upgrading the system platform from release 6.0.0.09 to release 6.0.0.11?

A) Communication manager Web interface
B) Console domain Server Management Path management
C) Console domain Server Management Platform Upgrade
D) Console domain Virtual Machine Management


2. Hunt group number 99, with group extension 4199, is administered for messaging.
Which command needs to be executed at the SAT terminal to troubleshoot hunt group 99?

A) List trace hunt-group 4199
B) Display real time logs hunt group 99
C) View logs real time huntgroup 99
D) Shoe tracelog huntgroup 4199


3. A customer has a communication Manager R6.0 system with IP phones and some older TDM phone, and says there is no dial tone for all of the IP phones. All of the hardware has been verified to be working properly.
Which two steps can be taken to identify the cause of problem? (Choose two)]

A) Set a static IP address on a laptop and see if the TN2602 Media Resource circuit pack can be pinged.
B) Verify that the TN2602 Media resources circuit pack has the correct IP settings.
C) Set a static IP address on a laptop and see if the server can be pined
D) Verify that the processor Ethernet mode is enabled in the Server.


4. A customer is planning to upgrade from CM 5X to CM 6.0 an existing 8510 server.
What is the total minimum memory requirement for this upgrade?

A) 4 GB RAM
B) 8 GB RAM
C) 12 GB RAM
D) 16 GB RAM


5. Which procedure must be followed while, migrating from CM 5.2.1 (S8800 Server with 2 HDD) to CM 6.0?

A) Take backup, store the backup locally, insert 3rd hard drive, and then run Raid CD after rebooting.
B) Insert the hard drive and the 3rd hard drive is incorporated automatically.
C) Insert 3rd hard drive, run raid CD, and than run raid CD after rebooting.
D) Insert the raid CD, reboot the server, and than take backup.


Solutions:

Question # 1
Answer: C
Question # 2
Answer: A
Question # 3
Answer: A,B
Question # 4
Answer: B
Question # 5
Answer: A

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