Learn with Appian : ACD-201 training material for 100% pass

You're the administrator of your insurance company's case management system. You need to limit insurance agents to only those clients to which they have been assigned.
Which two statements must be true for one way to configure Record-Level security for the Customer record? (Choose two.)

• A. A condition should be added to the record-level security rule to specify which cases specifically named agents can access.
• B. A new record-level security rule should be created using the Users found in fields option to specify that if a user is found in the "assignedAgent" field (which is a type User), then they can see their cases.
• C. Record-level security means agents must have permission to view the record type and permission to edit the records.
• D. Data sync should be enabled.

You're designing an expression rule that needs to retrieve employees from a database for a given department and display their full name concatenated with their role in a list for a dropdown field.
Which design approach should you recommend?

• A. Query the data with a filter applied to only return employees for the given department. Using a!forEach(), for each item in the list, return the employee name and role.
• B. Query the data to return all employees. Use wherecontains() to return the employees for the given department and use a!forEach() to return the employee name and role for each item in the list.
• C. Query the data to return all employees. Using a!forEach(), for each item in the list, if the employee belongs to the given department, return the employee name and role, otherwise, return a null value.

You're creating a synced record type which will store read-only data from an external web service. Data in the external system is updated nightly, and the latest information must be available to users in the morning. Currently there are approximately 150,000 entries in the external system, and this number is not expected to change significantly.
There is an existing integration object and associated expression rule, which when called returns the complete dataset from the external system.
What are two configurations that you must apply to ensure that the latest and complete record set is available? (Choose two.)

• A. Within the record type, schedule a full sync to occur nightly after the data is refreshed in the external system.
• B. Modify the integration object and associated expression rule to return batches of 1000 based on a batch number passed in from the record type.
• C. Within the Source Filters settings on the record type, disable the row limit option so that all entries can be retrieved from the external system.
• D. Set all record fields to evaluate in real-time so that the latest information is always retrieved from the web service.

You notice that a process consumes a significant amount of memory. The process involves ingesting long strings from a web service and saving them to the database using a looping approach. The string output is saved to a process variable with data type Text.
Which two options will reduce the memory usage? (Choose two.)

• A. Configure the process to delete previously completed or cancelled instances.
• B. Ensure that all process variables have the option "Hidden" deselected.
• C. Evaluate each step in a separate script task and save the output to a process variable.
• D. Save the string output directly to the data structure to be written to the database.

You need to create a read-only grid that displays support case information. Data for the support cases is mapped to the "Case" record type with data sync enabled.
Within the record, there are fields named "createdDateTime" and "resolvedDateTime". These two fields store the timestamps for when a case is created and resolved, respectively.
The grid includes a column indicating the number of hours between when the case was created and when it was resolved. This column must be sortable within the grid.
How should you calculate the hour value that will display in the column?

• A. Create a custom record field that evaluates in real-time, and calculates the number of hours between when the case was created and when it was resolved.
• B. Within the grid column, utilize an Appian function to calculate the number of hours between when the case was created and when it was resolved.
• C. Create a custom record field that evaluates at sync-time, and calculates the number of hours between when the case was created and the current date and time.