Learn with Nokia : SDM_2002001030 training material for 100% pass
Updated: Jul 15, 2026
No. of Questions: 160 Questions & Answers with Testing Engine
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Nokia SDM_2002001030 Exam Overview:
| Certification Vendor: | Nokia |
| Exam Name: | SDM Certification - PS NSOP |
| Exam Number: | SDM_2002001030 |
| Exam Price: | USD 68-70 (varies by training provider) |
| Exam Duration: | 90-120 |
| Real Exam Qty: | 160 |
| Exam Format: | Multiple Choice (written exam), Single/Multiple response questions |
| Available Languages: | English |
| Recommended Training: | Nokia Learning Services (SDM / Network Services Training Portal) |
| Exam Registration: | Nokia Learning Services Exam Registration |
| Sample Questions: | Nokia SDM_2002001030 Sample Questions |
| Exam Way: | Computer-based written exam delivered via Pearson VUE / Nokia Learning Services platform (online or test center depending on region) |
| Pre Condition: | No strict formal prerequisites publicly specified; foundational networking knowledge is recommended. |
| Official Syllabus URL: | https://www.nokia.com/networks/training/ |
Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SDM Certification - PS NSOP (Service Delivery Management / Service Network Operations) | - Troubleshooting and Operational Scenarios
|
Nokia SDM Certification - PS NSOP Sample Questions:
1. A certain SLA is failing on a regular basis, what actions could be done to resolve this?
A) Discuss with the NOC Manager, find a solution, implement solution and check status.
B) Use the FM and PM processes to find the root cause of SLA failure, find a solution, implement, test and verify.
C) Discuss with the technical back office and put in a solution to resolve this issue.
D) Use the FM and CM processes to find the root cause of SLA failure, find a solution, implement, test and verify.
2. What are the main functions of the Performance Mgt tools?
A) Performance reporting, Trouble Ticket reporting & Alarm handling.
B) Ensures Network Performance data availability & Network Performance reporting.
C) Network Performance reporting & Trouble Ticket handling.
D) Ensures Network Performance data availability, Alarm handling & Trouble Ticket reporting.
3. In setting up the service delivery, Operational Service Level Agreements are required for Spare Part Management, Network Optimization and Shared Delivery of Fault Management. Which Lines of Business will you have to set up agreements with?
A) Other Operator Spare Part supplier; NPO; GDC
B) Care; Customer; GDC
C) Care; NPO; GDC
D) Customer; NPO; GDC
4. As far as network operations meetings are concerned which of the following statements is correct?
A) I'm organising regular operational team meetings to keep the operations team fully informed about the operational status at a detailed level and to check if any re-planning and/or modification of the Transition or Transformation plan is required.
B) In the regularly organised operational team meetings my major focus is to check the timekeeping and performance of the operations team members.
C) I'm organising regular operational team meetings in order to get a feeling about the status of the different operational teams.
D) Due to cost saving measures I only organise network operations team meetings if major changes in scope or SLA's occur from customer side.
5. In a Transformation deal the Field Operations costs are targeted to be reduced by 10% without impacting the SL
Which statement MOST accurately describes the correct course of action?
A) Identify competence synergies and amalgamate roles to allow headcount reduction; and review and enhance the locations and coverage of engineers/technicians to maximise efficiency.
B) Change the vehicles for lower cost models being careful not to upset employment contracts.
C) Reduce the number of managers to meet the target and redistribute the engineers/technicians among the remaining managers.
D) Reduce the HC to meet the desired cost level and redistribute the engineers/technicians to provide cover as best they can.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |
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