Learn with Microsoft : MB2-714 training material for 100% pass
Updated: Oct 19, 2026
No. of Questions: 92 Questions & Answers with Testing Engine
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How much MB2-714:Microsoft Dynamics CRM 2016 Customer Service Exam Cost
The price of the MB2-714:Microsoft Dynamics CRM 2016 Customer Service exam has been retired by Microsoft. You can refer to Microsoft Training website.
Introduction to MB2-714:Microsoft Dynamics CRM 2016 Customer Service Exam
Candidates for MB2-714 Exam are seeking to prove fundamental Microsoft Dynamics CRM knowledge and skills. Before taking this exam, exam aspirants ought to have a solid fundamental information of the concepts shared in preparation guide.
It is suggested that professionals accustomed to the ideas and also the technologies represented here by taking relevant training courses. Candidates are expected to have some hands-on experience with Windows based Microsoft Dynamics CRM covering use of fieldone with service management, microsoft power BI service dashboards, survey distribution options , creation and configuration of these surveys. After passing this exam, candidates get a certificate from Microsoft that helps them to demonstrate their proficiency in Windows Microsoft Dynamics CRM Fundamentals to their clients and employers.
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-714.aspx
How to Prepare For MB2-714:Microsoft Dynamics CRM 2016 Customer Service Exam
Preparation Guide for MB2-714:Microsoft Dynamics CRM 2016 Customer Service Exam
Introduction
Microsoft has created a track for Customer service professionals to get certified Microsoft Dynamics CRM on the windows platform. This certification program provides Windows Microsoft Dynamics CRM professionals a way to demonstrate their skills. The assessment is based on a rigorous exam using industry standard methodology to determine whether a candidate meets Microsoft's proficiency standards.
According to Microsoft, a Microsoft Certified Professional enables organizations to leverage Microsoft windows Microsoft Dynamics CRM technologies. With a thorough understanding of windows Microsoft Dynamics CRM including create and manage cases, creation of knowledge base, analysis of business flows to drive business objectives.
Certification is evidence of your skills, expertise in those areas in which you like to work. There are many vendors in the market that are providing these certifications. If candidate wants to work on Microsoft windows Microsoft Dynamics CRM and prove his knowledge, certification offered by Microsoft. This MB2-714 Exam Certification helps a candidate to validates his skills in Microsoft Dynamics CRM Technology.
In this guide, we will cover the MB2-714:Microsoft Dynamics CRM 2016 Customer Service Certification exam, MB2-714:Microsoft Dynamics CRM 2016 Customer Service Certified professional salary and all aspects of the MB2-714:Microsoft Dynamics CRM 2016 Customer Service Certification.
Microsoft MB2-714 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics CRM 2016 Customer Service |
| Exam Number: | MB2-714 |
| Real Exam Qty: | 91 |
| Exam Format: | Multiple response, Multiple choice |
| Related Certifications: | Microsoft Dynamics CRM 2016 Sales (MB2-713) Microsoft Dynamics CRM 2016 Customization and Configuration (MB2-707) |
| Certificate Validity Period: | Retired (no longer part of current role-based certification path) |
| Exam Price: | USD pricing varies by region (Microsoft exam standard pricing) |
| Available Languages: | English |
| Passing Score: | Not publicly disclosed by Microsoft |
| Exam Duration: | 120 minutes |
| Sample Questions: | Microsoft MB2-714 Sample Questions |
| Exam Way: | Proctored exam at a test centre or online via Microsoft's authorized exam delivery partner |
| Pre Condition: | Recommended experience with Microsoft Dynamics CRM 2016 service module features; no strict prerequisite exam published by Microsoft |
Microsoft Dynamics CRM 2016 Customer Service Exam Certification Details:
| Books / Training | 80726: Customer Service in Microsoft Dynamics CRM 2016 80715: Office 365 Integration with Microsoft Dynamics CRM Online |
| Schedule Exam | Pearson VUE |
| Exam Code | MB2-714 |
| Exam Price | $165 (USD) |
| Passing Score | 700 / 1000 |
| Sample Questions | Microsoft Dynamics CRM 2016 Customer Service Sample Questions |
| Number of Questions | 40-60 |
| Duration | 120 mins |
| Exam Name | Microsoft Certified Professional (MCP) - Microsoft Dynamics CRM 2016 |
Microsoft MB2-714 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Case and Knowledge Base Management | - Create and manage cases - Work with the knowledge base - Search and associate articles |
| Topic 2: Queues, Entitlements, and SLAs | - Implement service level agreements - Configure and manage queues - Manage entitlements |
| Topic 3: Service Scheduling and Interactive Service Hub | - Use Unified Service Desk - Understand service scheduling scenarios - Work with interactive dashboards |
| Topic 4: FieldOne and Surveys | - Work with FieldOne - Configure and use surveys |
| Topic 5: Service Management Analysis | - Use service reports and dashboards - Analyze service metrics |
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