Learn with Microsoft : MB-280 training material for 100% pass
Updated: Oct 17, 2026
No. of Questions: 138 Questions & Answers with Testing Engine
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Microsoft MB-280 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customer Experience Analyst |
| Exam Number: | MB-280 |
| Available Languages: | Korean, Japanese, Spanish, Simplified Chinese, English, French, German |
| Passing Score: | 700/1000 |
| Related Certifications: | Microsoft Certified: Power Platform Functional Consultant Associate Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate |
| Exam Format: | Scenario-based questions, Multiple response, Multiple choice, Case studies |
| Exam Duration: | 100-120 |
| Exam Price: | $165 USD (varies by region) |
| Certificate Validity Period: | 1 year (renewable via Microsoft certification renewal assessment) |
| Real Exam Qty: | 40-60 |
| Recommended Training: | Dynamics 365 Customer Experience training modules Microsoft Learn - MB-280 Learning Path |
| Exam Registration: | Pearson VUE Microsoft Exams Registration Microsoft Learn MB-280 Exam Page |
| Sample Questions: | Microsoft MB-280 Sample Questions |
| Exam Way: | Online proctored or onsite testing center (Pearson VUE) |
| Pre Condition: | No formal prerequisites required, but recommended experience with Dynamics 365 and basic understanding of Microsoft Dataverse and Power Platform. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-280/ |
Microsoft MB-280 Exam Syllabus Topics:
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Reference: https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/mb-280
Microsoft Dynamics 365 Customer Experience Analyst Sample Questions:
An organization is using Microsoft Power Query when connecting to data sources in Dynamics 365 Customer Insights - Data. You need to load contacts to Customer Insights - Data using Power Query. Which is an appropriate action to take when using Power Query to ingest data?
- A. After you save a Power Query data source, you have to manually trigger the initial refresh process.
- B. You can only add additional columns to the dataset in Power Query before the data source is created in Customer Insights - Data.
- C. You must create a separate Power Query data source for each table you wish to ingest.
- D. You can add additional tables to the data source using Get Data functionality in the Power Query.
Correct Answer: D 🗳️
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A company ' s IT department has a .CSV file stored on one of their Shared Documents folders within their Microsoft SharePoint sites. The data from the .CSV file is ingested into Dynamics 365 Customer Insights - Data.
The file contains a row header and columns of different types, such as quantities and prices. The file also contains some rows with a high proportion of nulls.
You need to clean and transform the data in Customer Insights - Data to be ready for unification.
Solution: Transform the first row to be used as headers. Define column types to be appropriate field types and name the query. Create a full name and full address columns by merging the appropriate columns if they exist. Select Next and your data is now ready for unification.
Does this meet the goal?
- A. No
- B. Yes
Correct Answer: A 🗳️
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Your organization recently implemented Dynamics 365 Sales. Sales representatives report that duplicate leads are being added, making it difficult to know which record to update.
The sales representatives still need the ability to add duplicate records when necessary, but want a simple way to receive a warning when a potential duplicate is being entered.
What should you do?
- A. Enable and configure duplicate detection rules for the Lead table.
- B. Create a Power Automate to delete the duplicate leads.
- C. Create a new custom table to store duplicate leads.
- D. Implement an alternate key on the Lead table.
Correct Answer: A 🗳️
A company implements Dynamics 365 Sales.
The company has the following requirements:
# Employees must have quarterly goals. The goals must calculate all deals won by quarter for each goal.
# Managers must be able to look at the goals and calculations at any time.
The solution must use goal features WITHOUT customization.
You need to create the calculation.
What should you configure?
- A. Goal metric
- B. Drill-down table
- C. Rollup query
- D. Rollup table
Correct Answer: C 🗳️
You need to update the role configuration for the digital sales team to enable the capability requested. What two actions should you perform? Each correct answer presents part of the solution. Choose two. NOTE: Each correct selection is worth one point.
- A. Grant View Audit History permissions to the Digital seller security role.
- B. Grant View Audit Partitions permissions to the Digital seller security role.
- C. Assign the Sales Copilot user role to the members of the digital sales team.
- D. Grant View Audit Summary permissions to the Digital seller security role.
Correct Answer: A,C 🗳️
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