Learn with Microsoft : MB-230 training material for 100% pass
Updated: Aug 20, 2026
No. of Questions: 373 Questions & Answers with Testing Engine
Download Limit: Unlimited
Instantly download MB-230 valid practice questions for easy pass
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Career Path After Acing Microsoft MB-230 Exam
The Microsoft MB-230 exam leads to the associate-level certification. This certificate is all you need to be successful in your field. After earning it, you will be able to apply for several job roles, which also offer a good salary. To be precise, these are the positions you can pursue after getting certified:
- Dynamics Ax Solution Architect.
- Microsoft Dynamics Consultant;
- Microsoft Architect;
- Microsoft Dynamics CRM Architect;
- Dynamics Ax Developer;
Interestingly, all the above-mentioned job titles are paid between $24,807 and $99,751 per year.
Schedule exam
Languages: English
Retirement date: none
This exam measures your ability to accomplish the following technical tasks: manage cases and Knowledge Management; manage queues, entitlements, and service-level agreements; implement scheduling; implement Omnichannel for Customer Service; and manage analytics.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
Microsoft MB-230 Exam Overview:
| Certification Vendor: | Microsoft |
| Exam Name: | Microsoft Dynamics 365 Customer Service Functional Consultant |
| Exam Number: | MB-230 |
| Real Exam Qty: | 40-60 |
| Exam Price: | $165 USD |
| Related Certifications: | Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate |
| Passing Score: | 700 / 1000 |
| Available Languages: | English, Chinese (Simplified), Japanese, Korean, German, French, Spanish, Portuguese (Brazil), Arabic (Saudi Arabia), Russian, Italian, Indonesian (Indonesia), Chinese (Traditional) |
| Certificate Validity Period: | 1 year (renewal required) |
| Exam Duration: | 100 minutes |
| Exam Format: | Multiple choice, Drag-and-drop, Case study, Yes/No |
| Sample Questions: | Microsoft MB-230 Sample Questions |
| Exam Way: | Online (proctored) or at a testing center |
| Pre Condition: | None |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-230 |
Microsoft MB-230 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement multi-session experiences for Customer Service | 20% | - Configure the Customer Service workspace
|
| Topic 2: Implement routing | 10% | - Configure unified routing
|
| Topic 3: Manage analytics, visualizations, and insights | 10% | - Manage insights
|
| Topic 4: Implement scheduling | 5% | - Manage services
|
| Topic 5: Implement Connected Customer Service | 10% | - Configure IoT integration
|
| Topic 6: Manage cases and Knowledge Management | 20% | - Manage Knowledge Management
|
| Topic 7: Implement Microsoft Power Platform | 10% | - Configure Power Automate
|
| Topic 8: Manage entitlements and SLAs | 15% | - Create and manage entitlements
|
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