Learn with CIPS : L5M9 training material for 100% pass
Updated: Sep 24, 2026
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CIPS L5M9 Exam Overview:
| Certification Vendor: | CIPS |
|---|---|
| Exam Name: | Operations Management |
| Exam Number: | L5M9 |
| Passing Score: | 75% |
| Available Languages: | English |
| Exam Format: | Multiple Choice Questions (MCQs) |
| Real Exam Qty: | 60 |
| Related Certifications: | CIPS Level 5 Advanced Diploma in Procurement and Supply |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | No expiration |
| Exam Price: | GBP 70-95 (varies by region/center) |
| Sample Questions: | CIPS L5M9 Sample Questions |
| Exam Way: | Online (proctored) or at approved CIPS exam centers |
| Pre Condition: | No formal prerequisites, but recommended for those with CIPS Level 4 Diploma or equivalent procurement/supply chain experience |
| Official Syllabus URL: | https://www.cips.org/qualifications/advanced-diploma-in-procurement-supply/operations-management |
CIPS L5M9 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand the improvement of operations management | - Analyse quality management and improvement
|
| Understand planning and control in operations management | - Analyse forecasting and demand management
|
| Understand the concept and scope of operations management | - Analyse the role and activities of operations management in organisations
|
| Understand the design of operations management systems | - Analyse the design of goods and services
|
CIPS Operations Management Sample Questions:
An Operations Manager is responsible for making many decisions. Which of the following would be a strategic decision made by an Operations Manager?
- A. deciding how to allocate key raw materials among the functional areas
- B. scheduling the production of manufactured goods
- C. creating quality standards
- D. deciding which inventory to carry
Correct Answer: A 🗳️
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Logan has recently been appointed to the position of Operations Manager within in IT firm. The CEO has charged Logan with improving the performance of the department, in particular, in ensuring that promises made to customers are kept. Logan is therefore prioritising KPIs for the team including the delivering of services on-time and customer retention.
Which of the 5 Performance Objectives of Operations Management is Logan focusing on?
- A. quality
- B. flexibility
- C. dependability
- D. speed
Correct Answer: C 🗳️
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Which of the following is a computer-based programme which determines the amounts of inputs required into a process?
- A. Work Scheduling
- B. MRP
- C. Kaizen
- D. Just in Time
Correct Answer: B 🗳️
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Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.
Which of the following will you put into box 6?
- A. communication gap
- B. satisfaction gap
- C. delivery gap
- D. standards gap
Correct Answer: C 🗳️
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When conducting a Failure Mode and Effective Analysis (FMEA) which system could be used to show risks to a business's operations? Select TWO
- A. RAG System
- B. Scale 1-10
- C. Colour Code
- D. ABC Analysis
Correct Answer: A,B 🗳️
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