Learn with EXIN : ITIL training material for 100% pass
Updated: Aug 20, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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EXIN ITIL Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | ITIL® 4 Foundation |
| Exam Number: | ITILFND_V4 |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 60 (75 for non-native language) |
| Real Exam Qty: | 40 |
| Available Languages: | English, German, Spanish, French, Italian, Japanese, Chinese, Portuguese, Dutch, Polish |
| Passing Score: | 65% (26/40) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Exam Format: | Multiple choice, Closed book, Objective test questions |
| Exam Price: | $314 - $385 USD |
| Recommended Training: | EXIN ITIL 4 Foundation Training |
| Exam Registration: | EXIN Official Registration PeopleCert Exam Booking |
| Sample Questions: | EXIN ITIL Sample Questions |
| Exam Way: | Online proctored or at accredited test centers |
| Pre Condition: | No formal prerequisites; recommended for IT professionals, business managers, and service delivery staff |
| Official Syllabus URL: | https://www.exin.com/en/certifications/itil/itil-4-foundation |
EXIN ITIL Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Management Practices | 17% | - Service management practices
|
| Guiding Principles | 18% | - Optimize and automate - Collaborate and promote visibility - Start where you are - Progress iteratively with feedback - Keep it simple and practical - Think and work holistically - Focus on value |
| Key Concepts of Service Management | 12% | - Value, value co-creation, service, service management - Stakeholders: customers, users, sponsors, providers - Products and services, service offerings |
| Service Value Chain Activities | 15% | - Improve - Design and transition - Deliver and support - Obtain/build - Plan - Engage |
| ITIL Service Value System | 20% | - Service value chain - Continual improvement - Governance - Guiding principles - Practices |
| Four Dimensions of Service Management | 18% | - Organizations and people - Value streams and processes - Partners and suppliers - Information and technology |
EXIN ITIL Foundation (V4) Sample Questions:
1. What is used as a tool to help define and measure performance?
A) A service level agreement
B) A continual improvement register
C) An incident record
D) A change schedule
2. What is used to link activities within the service value chain?
A) Opportunity, demand and value
B) Inputs, outputs and triggers
C) Service desk
D) Service level agreements
3. What are the types of asset management?
A) IT asset management and software asset management
B) Operational and technical management
C) Operational management and IT asset management
D) IT asset management and technical management
4. Which TWO are important aspects of the 'service request management' practice?
1.Standardization and automation
2.Providing a variety of channels for access
3.Establishing a shared view of targets
4.Policies for approvals
A) 2 and 3
B) 1 and 4
C) 1 and 2
D) 3 and 4
5. Identify the missing word in the following sentence.
A user is [?] that uses services.
A) a supplier
B) an organization
C) a role
D) a team
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: C |
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