Learn with EXIN : ITIL training material for 100% pass
Updated: Jul 04, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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EXIN ITIL Foundation (V4) Sample Questions:
1. What is used as a tool to help define and measure performance?
A) A service level agreement
B) A continual improvement register
C) An incident record
D) A change schedule
2. What is used to link activities within the service value chain?
A) Opportunity, demand and value
B) Inputs, outputs and triggers
C) Service desk
D) Service level agreements
3. What are the types of asset management?
A) IT asset management and software asset management
B) Operational and technical management
C) Operational management and IT asset management
D) IT asset management and technical management
4. Which TWO are important aspects of the 'service request management' practice?
1.Standardization and automation
2.Providing a variety of channels for access
3.Establishing a shared view of targets
4.Policies for approvals
A) 2 and 3
B) 1 and 4
C) 1 and 2
D) 3 and 4
5. Identify the missing word in the following sentence.
A user is [?] that uses services.
A) a supplier
B) an organization
C) a role
D) a team
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: C |
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