Learn with HP : HP2-B102 training material for 100% pass
Updated: Sep 27, 2026
No. of Questions: 63 Questions & Answers with Testing Engine
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HP HP2-B102 Exam Overview:
| Certification Vendor: | HP |
|---|---|
| Exam Name: | HP Imaging and Printing Sales Fundamentals Exam |
| Exam Number: | HP2-B102 |
| Exam Price: | $55 - $120 USD |
| Available Languages: | Simplified Chinese, English, Korean, Japanese |
| Exam Format: | Multiple Choice |
| Passing Score: | Not officially disclosed / Approx. 70% |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Related Certifications: | HP Managed Print Specialist Sales HP ExpertONE Certification |
| Certificate Validity Period: | 2 - 3 years |
| Recommended Training: | HP Official Training & Learning Resources |
| Exam Registration: | Pearson VUE HP Exam Vouchers HP Certification Portal |
| Sample Questions: | HP HP2-B102 Sample Questions |
| Exam Way: | Online proctored / Web-based secure browser |
| Pre Condition: | No official prerequisites; 6 months sales experience recommended |
| Official Syllabus URL: | https://certificationportal.hp.com/ |
HP HP2-B102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Imaging and Printing Technologies & Products | 30% | - HP laser and inkjet printing technologies - HP hardware and MFP solutions overview - HP supplies portfolio and cartridge technology |
| Topic 2: Sales Process and Techniques | 25% | - Upselling and cross-selling strategies - Handling objections and competitive positioning - Consultative sales methodology |
| Topic 3: Industry Trends and Customer Needs | 20% | - Imaging and printing market trends - Identifying customer segments and requirements - Customer business challenges and pain points |
| Topic 4: Solutions and Services | 25% | - HP managed print services (MPS) - Software tools and management utilities - Value-added services and support offerings |
HP Imaging and Printing Sales Fundamentals Sample Questions:
What is an advantage of HP Instant-on Fuser Technology?
- A. It works specifically with color toner to make colors more vivid.
- B. It can be turned on and turned off by the person printing so it does not waste energy.
- C. It is an additional accessory that you can sell to increase your margin.
- D. It virtually eliminates the wait time for the fuser to heat up.
Correct Answer: D 🗳️
Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).
Why is securing an imaging and printing device important to a business?
- A. An unsecured imaging and printing device allows users to modify their privileges in Active Directory.
- B. An unsecured imaging and printing device is an open port to the businesses network for internal and external hackers.
- C. Securing the imaging and printing device simplifies the process of outsourcing printing.
- D. An unsecured imaging and printing device is vulnerable to physical damage
Correct Answer: B 🗳️
What percentage of the HP imaging system is contained in an HP LaserJet print cartridge?
- A. approximately 70%
- B. approximately 10%
- C. approximately 100%
- D. approximately 50%
Correct Answer: A 🗳️
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What is the most important fact to remember about transactional and consultative sales?
- A. You should focus on your customer's business problems
- B. You should focus primarily on volume of sales.
- C. You should focus only on your margin.
- D. You should minimize time spent with customers.
Correct Answer: A 🗳️
What does the stored job feature allow you to do?
- A. store a print job on your computer until you decide to release it
- B. store a print job on the server until you decide to release it
- C. store a print job on the network until you decide to release it
- D. store a print job on the printer until you decide to release it
Correct Answer: D 🗳️
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