Learn with HDI : HD0-400 training material for 100% pass
Updated: Jul 28, 2026
No. of Questions: 120 Questions & Answers with Testing Engine
Download Limit: Unlimited
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HDI HD0-400 Exam Overview:
| Certification Vendor: | HDI (Help Desk Institute) |
| Exam Name: | HDI Qualified Customer Support Specialist |
| Exam Number: | HD0-400 / QQ0-400 |
| Real Exam Qty: | 60-65 |
| Available Languages: | English |
| Exam Price: | $195 USD |
| Passing Score: | 80% |
| Related Certifications: | HDI Qualified Help Desk Analyst (HDA) HDI Qualified Help Desk Senior Analyst (HDSA) HDI Support Center Team Lead (SCTL) |
| Exam Format: | Multiple Choice |
| Certificate Validity Period: | Lifetime |
| Exam Duration: | 75 minutes |
| Recommended Training: | HDI Official CSS Training |
| Exam Registration: | Pearson VUE Registration HDI Official Certification Page |
| Sample Questions: | HDI HD0-400 Sample Questions |
| Exam Way: | Proctored; available at Pearson VUE test centers or online via OnVUE |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.thinkhdi.com/education/certifications |
HDI HD0-400 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Incident & Problem Management | 30% | - Troubleshooting and resolution techniques - Escalation procedures - Incident logging and classification - Problem identification and root cause analysis |
| Topic 2: Process & Service Standards | 20% | - Service Level Agreements (SLAs) - Tools and technologies for support - Support center workflows |
| Topic 3: Customer Service Delivery | 30% | - Documentation and knowledge management - Effective communication across channels - Customer expectations and satisfaction - Service delivery principles and standards |
| Topic 4: Quality & Continuous Improvement | 20% | - Performance metrics and KPIs - Feedback and improvement processes - Professionalism and ethics |
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