Learn with Huawei : H21-287_V1.0 training material for 100% pass
Updated: Jul 09, 2026
No. of Questions: 132 Questions & Answers with Testing Engine
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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
1. In a high-security environment, why might "Silent Monitoring" of agent calls be technically implemented using a passive network tap instead of an active signal from the CTI server?
A) It is undetectable by the agent and does not generate any signaling that could impact the call.
B) It is the only method supported by the AICC software.
C) Passive taps are less expensive.
D) It provides higher quality recordings.
2. What is the ultimate goal of a well-designed AICC solution from a business perspective?
A) To have the most advanced technology.
B) To enhance customer experience, improve operational efficiency, and drive business growth.
C) To reduce the number of agents employed.
D) To eliminate the need for a CRM system.
3. In a multi-tenant AICC deployment for a service provider, a customer requires complete data isolation for regulatory reasons. Which architectural strategy ensures that customer data is segregated at every layer, including database schemas?
A) Deploy a hybrid model where the application is shared but databases are on-premises for each tenant.
B) Implement separate virtual machines for each tenant, with dedicated application and database instances.
C) Use a single database with robust row-level security filters per tenant.
D) Utilize a shared database but enforce data isolation through unique tenant IDs in a single schema.
4. In the context of AICC security, what is "role-based access control" (RBAC)?
A) A technique for encrypting voice calls.
B) A feature for blocking unwanted calls.
C) A protocol for authenticating SIP endpoints.
D) A method for restricting system access to authorized users based on their role within the organization.
5. What is the main technical challenge when implementing "Video Chat" within the AICC UAP compared to traditional voice calls?
A) Video calls cannot be recorded.
B) The ICD cannot route video interactions.
C) Video cannot be integrated with the CRM.
D) Video requires significantly more network bandwidth and processing power on both the agent and customer devices.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: D |
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