Updated: Sep 08, 2026
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| Certification Vendor: | Dell EMC |
|---|---|
| Exam Name: | IT-as-a-Service Expert Exam for Cloud Architects |
| Exam Number: | E20-918 |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 60-70 |
| Exam Duration: | 90 minutes |
| Related Certifications: | Dell EMC Cloud Architect Certification EMC Proven Professional Cloud Architect |
| Exam Format: | Multiple choice, Scenario-based questions |
| Passing Score: | 60-65% |
| Exam Price: | USD 230-300 (varies by region) |
| Available Languages: | English |
| Sample Questions: | EMC E20-918 Sample Questions |
| Exam Way: | Online proctored exam or authorized Pearson VUE test center |
| Pre Condition: | Recommended experience in cloud computing, virtualization, and enterprise IT infrastructure |
| Official Syllabus URL: | https://education.dell.com |
| Section | Objectives |
|---|---|
| Cloud Operations and Optimization | - Cost optimization
|
| Service Orchestration and Automation | - Service lifecycle management
|
| Security and Governance | - Compliance and governance
|
| Cloud Infrastructure Design | - Network design in cloud
|
| Cloud Computing Fundamentals | - Cloud service models
|
A software company recently entered into a cooperative development agreement with four global companies to develop control software for a manufacturing business. The software development team will use a development environment that includes ADA compilers and MySQL hosted by the manufacturer.
Which service delivery model should the manufacturing company use?
A cloud service provider has just delivered a presentation to your organization. During the ROI section of the presentation the vendor described how their predefined service catalog would dramatically reduce service commissioning timing and guarantee a consistent user experience. However, the presenter did not attach a direct financial value to the service catalog.
You are helping to create an initial justification report for the organization. How could you categorize the non-financial benefits of the service catalog?
The sales organization within a large enterprise has determined the need to immediately implement a mobile sales tool for its field staff. There are two SaaS solutions available that meet their requirements.
The CIO wants to develop the solution in-house and claims that IT can develop the application at only slightly more cost than the SaaS solutions, and it would be more secure. Estimated time to deliver the application from internal IT is 10 weeks.
Who should make the decision to determine the best solution?
Refer to Scenario 7.
-- Exhibit -
Scenario 7.
A web hosting company has been growing steadily over the past year. Their single data center is at maximum capacity for power, space and cooling, and their physical infrastructure is also running at capacity. They are evaluating the feasibility of obtaining another data center in a remote location to enable further growth.
One of the web hosting company's eCommerce customers notifies them that they are launching an enormous holiday sale, beginning in a few weeks. They expect utilization of their virtual server farm to double or triple for the next three to six months. The web hosting company cannot deploy the needed resources in a new data center in time for the sale. They opt to purchase services from a cloud service provider using a pay-as-you-go model.
Over the next two weeks, Layer 2 connectivity is established between the two sites. The web hosting company's IT staff works with the CSP to configure the necessary physical and virtual infrastructure. All traffic to the public cloud is routed through the private data center, across the Layer 2 connection. A local load balancer is deployed in the private data center. Orchestration tools are configured to burst the service into the public cloud automatically when utilization reaches 80%.
-- Exhibit -
To test the functionality of the new infrastructure, a load simulator is used to increase utilization on the servers. At 80% utilization, the orchestration tools provision the required resources in the public cloud. However, the utilization on the private cloud resources continues to increase, while the utilization on the public cloud resources remains at 0%.
What is the most likely cause of this problem?
What is a key design consideration for a service provider to ensure that they can effectively process the termination of a service instance?
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